Information System Security Program Applicati at Advanced IT Concepts LLC – Sierra Vista, Arizona
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About This Position
Job Title: Information System Security Program Application (ISSPA) – Customer Support
Location: Sierra Vista, AZ
Reports to: Program Manager
*Contingent on award*
Company Overview
Advanced IT Concepts (AITC) is a rapidly growing engineering and technology services company specializing in systems engineering and integration, test and training systems support, range instrumentation and modernization, enterprise IT services, and mission-focused professional services. We support Department of Defense and federal government customers with expertise in live-fire and training range systems, network and communications infrastructure, systems lifecycle engineering, audiovisual and simulation systems, cybersecurity, program and project management, and global field service and sustainment. Our team provides end-to-end solutions spanning system design, integration, deployment, sustainment, and lifecycle modernization to ensure mission readiness for complex training and operational environments.
Advanced IT is an ISO 9001:2015 certified organization, operating under a disciplined quality management framework that ensures consistent delivery, continuous improvement, and customer satisfaction. All employees are trained in and required to adhere to Advanced IT’s established quality standards, policies, and procedures to ensure reliable, compliant, and high-quality performance across all programs and projects.
1. Position SummaryUnder general direction, the ISSPA Customer Support Contractor provides administrative and customer support services that directly enable DoD Enterprise infrastructure, IT goals, and project execution. The role interprets and composes complex correspondence and presentations (including charts/diagrams), gathers information from multiple sources, resolves administrative issues, and coordinates multiple concurrent events and work efforts of moderate complexity while applying standard policies, procedures, and effective networking skills.
2. Key Responsibilities- Interpret and compose complex correspondence, reports, and presentations that support DoD Enterprise infrastructure, IT goals, and projects.
- Develop and format briefings and presentations, including creation and integration of charts, diagrams, and other supporting graphics (as required by the effort).
- Apply effective networking and customer service skills to coordinate with stakeholders, capture requirements, and carry out assigned responsibilities.
- Gather and validate pertinent information from a variety of sources to perform duties and to support the overall mission effort.
- Resolve administrative issues and problems as they arise; recommend process improvements to enhance efficiency and quality.
- Ensure timely completion of multiple, simultaneous, independent events and projects of moderate complexity.
- Coordinate multiple work projects and other responsibilities, including training coordination and status reporting, as required.
- Perform special assignments as directed, which may be specific to the department or manager.
- Interpret and apply standard policies and procedures to respond to complex inquiries and to resolve issues.
- BS degree in Computer Science or Information Technology
- Top Secret Clearance
- Demonstrated experience with word processing, spreadsheet usage, data entry operations, and typical office procedures.
- Working knowledge of industry-standard office automation tools.
- Ability to interpret and apply standard policies and procedures to respond to complex inquiries and resolve issues.
- Ability to manage competing priorities and meet deadlines across multiple concurrent tasks.
- Strong written and verbal communication skills, including the ability to draft executive-ready correspondence and reports.
- Advanced presentation and document formatting skills (e.g., building templates, integrating charts/diagrams, and maintaining version control).
- Experience supporting IT operations, enterprise infrastructure efforts, or large-scale IT programs.
- Ability to analyze administrative processes and propose practical improvements.
- Professional discretion when handling sensitive or mission-related information.
Duties may vary based on mission needs and may include special assignments for a specific department or manager. The contractor is expected to maintain professional communication standards and deliver accurate, timely products that support the overall effort.
Compensation
Salary and benefits will be commensurate with experience, expertise, education, and potential. All hired individuals are eligible to participate in a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
Advanced IT provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Advanced IT, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.