Customer Support Technician in Sydney, New South Wales at Linkly

About Linkly

Linkly is a PE-backed, Australian fintech focusing on payment integration solutions. We are a leading provider in ecommerce recurring billing, and our middleware powers over 200,000 terminals and processes over two billion transactions annually. Our applications support over 800 integrations into POS solutions. We have built our reputation through seamless integration of payment terminals and POS systems and are continuing to innovate in creating a terminal and acquirer independent payment solicitor for in-store. Our clients include major banks and retailers such as Woolworths, David Jones, JB Hi-Fi, and Bunnings.

Our goal is to continuously lead the payments industry with new technology delivering value to clients, which who include merchants, banks, acquirers and POS vendors, expanding our presence into other regions.

About the Role

As an L2 Support Technician, you'll be the friendly, capable voice on the other end of the line when our clients need help with their payment solutions. You'll build genuine relationships with the businesses we support, solve real problems that keep tills ringing, and become a go-to expert on how payments work behind the scenes. Great communication, sharp problem-solving and a genuine curiosity about payment systems are the name of the game.

• Day shift: Monday – Friday 9:00am to 5:00pm (Hybrid, up to 3 days in office)

Key Responsibilities

• Providing technical support for Linkly's payment solutions and applications via phone and email.

• Installing and managing Linkly's software.

• Troubleshooting and resolving complex technical issues within payment environments, supporting our partners and users directly.

• Spotting patterns and trends in incoming support requests (you'll be our early warning system).

• Documenting solutions, known errors and fixes in our internal knowledge base so the whole team gets smarter.

• Keeping stakeholders in the loop with timely, clear communication.

• Teaming up with internal crews to squash technical issues and roll out new solutions.

This Could Be You If:

• You want to take your support experience deeper into fintech, one of the fastest growing spaces around.

• You get a kick out of helping businesses fix the IT problems standing between them and taking payments.

• You're patient, customer-focused and happy to guide people through the tricky stuff.

• You're curious, analytical and technical enough to dig into the more complex puzzles.

• You're comfortable and confident providing support over phone and email.

• You're keen to help clients through testing and implementation of new products.
  
  

Our Perfect Match

• 2+ years of experience in a technical customer support role.

• Technically literate (an IT degree, Diploma or similar is a nice to have, not a must).

• Hungry to build the skills and knowledge that will take your career places.

• Able to follow clear privacy and security requirements (we handle payments, so this one's non-negotiable!).

Our Values

• Act Like an Owner: Take full accountability for outcomes and make decisions with the long-term success of Linkly in mind.
• Innovate: Challenge assumptions, champion new ideas and drive meaningful change for customers and the business.
• Deepen Trust: Build confidence through integrity, transparency and consistent delivery with your team, partners and clients.
• Care and Respect: Foster an inclusive, supportive environment where everyone feels valued and empowered to do their best work.