Service Advisor in Raleigh, North Carolina at Southeast Elevator Inc

We are seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless service experience from start to finish. You will be responsible for understanding customer needs, coordinating service requests, and delivering exceptional support to ensure complete satisfaction with our products and services.

This role is office based

What You’ll Do

· Greet customers and provide them with a warm and welcoming experience

· Listen to customer concerns and assist them in scheduling appointments for services

· Communicate with customers about service recommendations, estimated costs, and timelines for completion

· Ensure that all necessary repairs are accurately documented and performed in a timely manner

· Upsell additional services and products to customers to enhance their vehicle's performance and longevity

· Follow up with customers to ensure their satisfaction and address any concerns or issues that arise

What We’re Looking For

· Prior experience in customer service or sales is a plus

· Strong communication and interpersonal skills

· Ability to multitask and work under pressure in a fast-paced environment

· Proficiency in computer skills, using a web-based data system, and other software programs

Knowledge & Skills (Preferred)

· High school diploma or equivalent

Benefits

· 401(k) with company match

· Health, dental, vision and life insurance

· Paid time off

· Professional development assistance

· Employee referral program

· Relocation assistance

About Southeast Elevator

For over 30 years, Southeast Elevator has been Florida’s leading provider of custom residential elevators. We specialize in designing, building, installing, and servicing elevators that bring accessibility and luxury to homes.

Headquartered in Fort Pierce, FL, we have local installation teams and certified service technicians located across Florida, North Carolina, South Carolina, and Texas.

As a full-service manufacturer, we custom-build residential elevators for both new construction and retrofit projects. Our turn-key solutions make adding an elevator to your home easy and convenient.

Equal Opportunity Employer

Southeast Elevator is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability, sexual orientation, or gender identity. We believe diversity drives innovation and success.