Corporate Services Manager in York, Pennsylvania at Springwood Hospitality

If people describe you as the person who keeps everyone organized, anticipates what comes next, improves every process you touch, and always knows where things stand, keep reading.

Springwood Hospitality is seeking a Corporate Services Manager who thrives on bringing structure to complexity. You will partner with executive leadership, coordinate projects across departments, build smarter systems, leverage technology and AI, and keep important priorities moving forward.

This is an ideal opportunity for an experienced executive assistant, project manager, or business operations professional who enjoys solving problems, connecting people, and making an impact throughout an organization.

You will not just manage tasks—you will help shape how an entire company operates.

Reports To: Vice President of Operations

Dotted-Line Relationship: Chief Executive Officer

Springwood Hospitality Management is built on strong relationships, servant leadership, operational excellence, and a commitment to helping our people succeed. As our organization continues to grow, so does the need for greater coordination, communication, and accountability across departments.

The Corporate Services Manager serves as the central point of coordination for Springwood Hospitality, connecting departments, organizing information, tracking organizational priorities, and ensuring strategic initiatives continue moving forward.

Rather than owning the work of Operations, Sales, Revenue Management, Accounting, Human Resources, or other functional departments, this position helps those teams remain aligned by coordinating processes, tracking commitments, facilitating communication, consolidating information, and following up on key initiatives.

The Corporate Services Manager enables executive leadership to spend less time managing administrative details and organizational follow-up and more time coaching leaders, serving owners, strengthening culture, and driving strategic growth.

The Corporate Services Manager operates under four guiding principles:

This role owns the coordination, tracking, organization, communication, and follow-up surrounding company initiatives.

Functional leaders remain responsible for execution and performance within their respective departments.

Success is achieved through trusted relationships, collaboration, organization, and servant leadership—not positional authority.

The Corporate Services Manager supports leaders by removing barriers, improving communication, and helping teams remain organized and accountable.

This role serves as the organizational glue that keeps departments connected, priorities visible, and information flowing throughout Springwood.

The Corporate Services Manager continually looks for opportunities to improve communication, organization, processes, and operational consistency across the company.

The Corporate Services Manager serves as a cross-functional organizational resource.

This position coordinates, tracks, facilitates, communicates, documents, and follows up on company priorities but does not assume operational ownership of individual departments.

• The Corporate Services Manager is not responsible for:
• Hotel performance
• Coaching General Managers
• Revenue strategy
• Sales strategy
• Financial management
• Human Resources decisions
• Associate discipline
• QA preparation
• Departmental performance evaluations

These responsibilities remain with the appropriate functional leaders.

• Partner with the Vice President of Operations and Chief Executive Officer by ensuring executive priorities remain organized and moving forward.
• Responsibilities include:
• Prepare and attend executive meeting agendas, reports, presentations, and supporting materials.
• Coordinate leadership meeting logistics and documentation.
• Track action items resulting from executive and leadership meetings.
• Monitor progress on strategic initiatives.
• Prepare executive summaries highlighting outstanding priorities, red flags, and decisions requiring leadership attention.
• Coordinate executive follow-up on organizational priorities.

Serve as the central coordinator across Springwood's corporate departments.

Responsibilities include:

• Track organizational initiatives across Operations, Sales, Revenue Management, Accounting, Human Resources, Development, and Corporate Support.
• Monitor agreed-upon deadlines and project milestones.
• Coordinate communication between departments.
• Identify overdue commitments and facilitate follow-up.
• Escalate unresolved issues to executive leadership when appropriate.
• Help ensure projects continue moving forward across multiple departments.

Maintain visibility into company priorities without assuming ownership of departmental execution.

Examples include tracking:

• Performance Review completion
• Development Plan completion
• SMART Goal completion
• Company training initiatives
• Brand-required training
• Onboarding requirements
• Background checks
• Offer letters
• Annual MVR requirements
• Corporate initiatives
• Budget submissions
• Forecast deadlines
• Sales initiatives
• QA action plans
• Owner commitments
• Licensing renewals
• Insurance renewals
• Strategic project milestones

Prepare regular executive reporting identifying completed items, outstanding priorities, and overdue commitments.

Maintain organized corporate records and administrative systems supporting company operations.

Responsibilities include:

• Franchise agreements
• Management agreements
• Due diligence documentation
• Vendor contracts
• Insurance documentation
• Licensing records
• Corporate templates
• Executive files
• Digital document organization
• Corporate record retention

Coordinate corporate vendors supporting office operations while maintaining an organized and professional corporate environment.

Serve as the primary coordinator for the day-to-day administrative operations of the Springwood corporate office, ensuring a professional, organized, and efficient work environment.

Responsibilities include:

• Coordinate office vendors and service providers.
• Order and maintain office, kitchen, and breakroom supplies.
• Manage copier, printer, postage, and office equipment needs.
• Coordinate office maintenance requests and repairs.
• Oversee incoming and outgoing mail, package deliveries, and shipping.
• Coordinate office keys, access, and workspace assignments as needed.
• Ensure shared office spaces, conference rooms, kitchens, and common areas remain organized and presentation-ready.
• Coordinate office recycling, trash removal, shredding services, and document destruction.
• Maintain office inventory and recommend improvements to support an efficient workplace.
• Assist with onboarding logistics, including workstation setup, office supplies, and welcome materials.
• Support corporate office safety, emergency contact information, and business continuity resources.

Partner with Human Resources by coordinating administrative processes surrounding employee lifecycle activities.

Responsibilities include tracking and following up on:

• Offer letters
• Background checks
• Motor Vehicle Records (MVRs)
• Onboarding documentation
• Annual acknowledgements
• Required training completion
• New hire documentation
• Compliance deadlines

The Corporate Services Manager coordinates these processes but does not assume Human Resources decision-making responsibilities.

Develop and maintain executive reporting that provides leadership with visibility into organizational performance.

Examples include:

• Executive Dashboard
• Organizational Red Flag Report
• Outstanding Action Item Report

Corporate Initiative Tracker

• Deadline Tracking
• Department Status Reports
• Organizational Health Dashboard
• Executive Decision Summary

Coordinate and attend company-wide meetings and events that support Springwood's culture and strategic priorities.

Examples include:

• Leadership Meetings
• Owner's Meetings
• Executive Retreats
• Company Celebrations
• Recognition Programs
• Grand Openings
• Groundbreaking Ceremonies
• Corporate Volunteer Events
• Corporate Meetings

Coordinate logistics, materials, vendors, registration, meeting preparation, and follow-up.

Maintain visibility throughout the portfolio by periodically visiting managed hotels to strengthen relationships, support company initiatives, and reinforce Springwood's culture.

Property visits may include:

• Welcoming newly hired or promoted General Managers and Assistant General Managers.
• Supporting implementation of company initiatives.
• Following up on previously identified action items.
• Gathering feedback from hotel leaders.
• Sharing best practices between properties.
• Identifying organizational barriers requiring corporate support.

Property visits are intended to build relationships, reinforce communication, and provide organizational support.

They are not operational audits or performance evaluations.

Continually evaluate company processes to improve organizational efficiency and communication.

Responsibilities include:

• Standardizing documentation
• Improving workflows
• Eliminating unnecessary duplication
• Developing Standard Operating Procedures
• Documenting best practices
• Supporting implementation of new initiatives
• Recommending process improvements

Functional Area / Functional Leader Owns / Corporate Services Manager Owns

Operations / Hotel performance, coaching, QA readiness, operational standards / Tracking action items, coordinating follow-up, supporting initiatives, reporting status

Sales / Sales strategy, coaching, property accountability / Tracking company initiatives, meeting actions, deadlines

Revenue Management / Pricing, forecasting, inventory management / Tracking follow-up items and executive visibility

Accounting / Financial reporting, banking, audits, insurance / Document organization, deadline coordination, record management

Human Resources / Hiring decisions, associate relations, compliance / Process coordination, onboarding tracking, documentation follow-up

Executive Leadership / Strategic direction and organizational decisions / Coordination, reporting, communication, accountability, and project management

Required

• Bachelor's degree preferred or equivalent professional experience.
• Five or more years of hospitality, business operations, project management, or executive support experience.
• Exceptional organizational and project management skills.
• Strong written and verbal communication.
• High level of professionalism and discretion.
• Advanced proficiency in Microsoft Office and Google Workspace.
• Demonstrated ability to leverage technology, automation, and artificial intelligence (AI) tools to improve efficiency, streamline workflows, enhance reporting, and support data-informed decision-making.
• Ability to manage multiple priorities simultaneously.
• Ability to travel throughout the Springwood portfolio as needed.
• Flexibility to support occasional evening or company events.

Success in this role is demonstrated when:

• Executive leadership has timely, organized, and actionable information for decision-making.
• Cross-functional initiatives remain on schedule through effective coordination and follow-up.
• Corporate records are accurate, organized, and easily accessible.
• Organizational deadlines and commitments are visible, monitored, and proactively managed.
• Departments communicate effectively and collaborate efficiently.
• Company meetings and events are executed professionally.
• Newly hired leaders feel welcomed, supported, and connected to Springwood's culture.
• Leaders view the Corporate Services Manager as a trusted organizational partner who helps remove barriers, improve communication, and strengthen accountability.