Protective Services Security Officer in Denver, Colorado at National Jewish Health

Position Summary
The Protective Services Security Officer serves as a visible, professional presence responsible for the safety and security of patients, visitors, staff, and organizational assets. This role encompasses proactive patrol, access control, emergency response, and exceptional customer service, reflective of the organization’s commitment to a safe and welcoming environment.

Officers are trained to identify, assess, and tactfully intervene in situations posing risk to people or property, utilizing de-escalation techniques and, when authorized, less-lethal defensive tools per policy. Officers are also cross-trained to operate the Security Operations Center (SOC), monitoring access control, surveillance systems, and facility-wide communications.

Essential Duties

• Conducts proactive patrol of hospital grounds, buildings, and parking areas to detect and deter unauthorized persons or vehicles; engages individuals for questioning, initiates law enforcement response, or takes necessary protective action to ensure the safety of staff, patients, and visitors as circumstances warrant.
• Identifies, assesses, and mitigates risks that could impact the safety, security, or day-to-day operations of the facility.
• Applies verbal de-escalation techniques to manage conflict.
• Authorized in the deployment of less-lethal tools including Conducted Energy Devices (Taser), ensuring all interventions are consistent with de-escalation principles, departmental policy, and applicable regulatory standards.
• Performs systematic security inspections of doors, windows, gates, and access points to verify integrity and identify tampering or vulnerabilities.
• Monitors and enforces parking compliance in restricted areas.
• Inspects exterior lighting, access routes, and emergency and fire ingress points to ensure operational readiness.
• Provides safe escort services for staff, patients, and visitors between buildings and NJH parking areas upon request.
• Delivers customer assistance services, including emergency vehicle battery support, to employees, patients, and visitors as needed.
• Serves as a way-finding resource, directing patients and visitors to offices, departments, and facility areas with professionalism and courtesy.
• Accurately documents and reports incidents, security observations, and events in accordance with departmental policy and chain of command reporting standards.
• Monitors and operates the Security Operations Center (SOC), including surveillance systems, access control platforms, alarm management, and radio communications in support of facility-wide safety operations.

Other Duties

• Supports departmental goals and operational priorities by undertaking additional responsibilities and initiatives as assigned by security leadership.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

• Maintains consistent attendance and punctuality, demonstrating reliability and professional accountability in support of continuous safety operations.
• Embraces a collaborative work culture by receiving direction professionally, supporting peers, and contributing positively to team cohesion and departmental effectiveness.
• Projects a professional appearance at all times, maintaining grooming standards appropriate to a uniformed protective services role and displaying organizational identification visibly while on duty.
• Maintains full compliance with all departmental and institutional policies, the Employee Handbook, and Code of Conduct, and completes all required NetLearning and role-specific training modules by established due dates annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe work practices at all times and consistently applies institutional and departmental safety policies and procedures across all operational environments.
• Utilizes appropriate personal protective equipment (PPE) in accordance with infection control policies and procedures, supporting the health and safety of patients, staff, and visitors.
• Demonstrates ongoing compliance with all applicable local, state, federal, and regulatory agency requirements governing Security Operations.

Minimum Qualifications

• Education
  • High School diploma or GED required.
• Work Experience
  • Minimum of 4 years of security experience in a professional environment required, preferably within a healthcare, corporate, or institutional setting. Demonstrated experience in patrol operations, access control, incident response, and written documentation is expected at time of hire.
  • Prior military service or law enforcement experience is strongly preferred. Candidates with backgrounds in emergency services, corrections, or behavioral health crisis response are also encouraged to apply.
  • Qualified candidates will have a verifiable history of sound judgment under pressure, professional conduct in high-stakes environments, and the ability to engage diverse populations with discretion, empathy, and authority.
• Special Training, Certification or Licensure
  • Possession of a valid Denver Security Guard License is required or must be obtained within the first thirty (30) days of employment as a condition of continued employment.
  • Basic Life Support (BLS) certification through the American Heart Association or equivalent accredited provider is required or must be obtained within the first thirty (30) days of employment.
  • A valid state-issued Driver’s License with an acceptable Driving record as determined by organizational standards is required at time of higher.
  • FEMA IS-100.C: Introduction to the Incident Command System, ICS 100 is required or must be obtained within the first thirty (30) days of employment as a condition of continued employment.
  • FEMA IS-907.A: Active Shooter: What You Can Do- is required or must be obtained within the first thirty (30) days of employment as a condition of continued employment.
  • Demonstrate proficiency in the use of a Conducted Energy Weapon (TASER) by achieving a minimum passing score of 80% on both the written examination and practical skills assessment within 30 days of hire.
• The following certifications are strongly preferred during the candidate selection process:
  • Crisis Prevention Intervention (CPI) or equivalent de-escalation certification(s).
  • Conducted Energy Device (Taser) certification(s).
  • IAHSS Basic Security Officer certification or equivalent.

Additional Requirements

• All candidates must successfully pass a pre-employment drug screening test.
• All candidates must successfully complete pre-employment background screening and fit-for-duty psychological fitness evaluation prior to receiving a formal offer of employment.
• Continued employment is contingent upon ongoing demonstration of the character and professional integrity required of a Protective Services Officer.
• Candidates must be able to demonstrate proficiency or the ability to learn all equipment, systems, and technologies utilized by the Protective Services department.
• Additional tools, platforms, or equipment may be introduced as operational needs evolve, and incumbents are expected to maintain competency through ongoing departmental training as directed by security leadership.
  

Salary Range: $22.76 - $30.10 + shift pay differential as applicable.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.