Customer Service Advisor (Peak Period Temp) in Potters Bar, England at Elizabeth Scarlett

At Elizabeth Scarlett, we exist to create joy, inspire wonder, and protect wildlife - using art and design to connect people to nature, and to one another. By 2030, our goal is to have contributed over £2 million to wildlife conservation.

As one of our Seasonal Customer Service Advisors, you'll join a team that leads with kindness, dreams big and takes action together, helping us look after our customers through our busiest stretch of the year.

💰 Pay: £14.85/hour

🙋‍♀️ Reporting to: Customer Experience Team Senior

📍 Location: Potters Bar

🏙️ Hybrid preferred (2–3 days in the office), open to remote for the right person

📅 Contract: w/c 26 October to 31 December (~330 hours across this period)

📝 Employment type: Fixed-term. Full-time preferred (typical hours 9am-5:30pm). However, part-time and irregular hours considered

Black Friday and Christmas are our busiest, most important weeks of the year, and the CX team is where the promise of Elizabeth Scarlett gets kept. You'll be the voice our customers hear when they need us most, turning enquiries into moments of genuine care, and keeping the experience as considered as the products themselves.

• Respond to customer queries across email and chat in Gorgias, with warmth, clarity and care
• Help customers with orders, returns, exchanges and general questions, resolving things first time wherever possible
• Escalate the right issues to the right people, and flag anything unusual you spot along the way
• Support the team through peak trading moments, including Black Friday weekend and Christmas
• Bring problem-solving energy to every conversation, no two customer queries are quite the same

Required Experience

• Customer service experience (ideally in an online environment) is essential
• Worked with personal KPIs or targets

Must haves

• Excellent verbal and written communication - clear, warm and mistake-free, even at pace.
• A genuine drive to solve problems, not just log and pass them on.
• A natural fit with our values:
• • Warmth: patient and kind with every customer, honest rather than scripted.
  • Strength: stays calm and steady under pressure, working the problem rather than reacting to it.
  • Protection: treats every interaction as a reflection of the brand, acting with integrity.

Logistics

• Available to start w/c 26 October, through to 31 December
• Able to be in the office for the first 5 days, for in-person training
• Right to work in the UK
• Own laptop/computer and a stable internet connection
• Rotational weekend work required over peak, including Black Friday weekend and the last weekend before Christmas

(A sample schedule will be shared at interview stage so you know exactly what to expect)

• £14.85/hour
• 25% discount on Elizabeth Scarlett products
• Hybrid working, with flexibility for the right remote candidate
• December pay date ahead of the 25th

1. A 15 minute screening interview with our Talent Associate to ensure it’s the right fit for both of us
2. A brief written task
3. Interview video interview with one of our Customer Experience team