Especialista em IA e Orquestração de Agentes in Brazil at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Prevenção a Fraudes based in Brazil.

This is an opportunity to contribute directly to the security and trust of a fast-growing financial technology environment.
You will work across fraud prevention, transaction monitoring, chargebacks, identity validation, and operational risk.
The role combines detailed case analysis with continuous improvement of antifraud controls and decision-making processes.
You will help optimize rules and experiments using data to reduce losses while minimizing unnecessary friction for legitimate customers.
The position requires close interaction with internal teams and external partners, providing operational guidance and resolving complex cases.
You will work in a high-volume environment where accuracy, compliance, SLAs, and customer experience are equally important.
As part of a fully remote team, you will have autonomy to improve processes and help strengthen fraud prevention capabilities.

• Provide first-level support to partners and internal teams, answering questions and clarifying processes related to transaction fraud prevention.
• Manage chargeback and dispute processes, addressing operational questions and handling overdue or pending cases.
• Monitor the effectiveness of existing antifraud rules and recommend adjustments, improvements, and data-driven experiments to reduce false positives and financial losses.
• Analyze discrepancies in facial biometric validation processes and make accurate decisions regarding approval, rejection, or escalation.
• Evaluate fraud and risk cases while maintaining a strong focus on internal controls, regulatory requirements, and operational compliance.
• Identify patterns, bottlenecks, and opportunities for improvement across fraud prevention workflows.
• Balance multiple operational priorities and deadlines while maintaining quality and adherence to established SLAs.
• Collaborate with internal stakeholders and partners to communicate findings, provide guidance, and implement effective risk-control solutions.

• Availability to work 40 hours per week.
• Previous experience in fraud prevention within financial operations.
• Practical experience analyzing risk and fraud cases and making decisions involving approval, rejection, or escalation.
• Experience working in high-volume operational environments with defined SLAs, such as customer-service queues, back-office operations, or case-analysis teams.
• Previous experience in fintechs, digital banks, payment companies, or related financial-services environments.
• Bachelor’s degree in Administration, Economics, Accounting, Information Technology, or a related field.
• Familiarity with chargeback/dispute processes and identity-validation procedures such as KYC and facial biometrics is desirable.
• Knowledge of payment-industry regulations, including Central Bank requirements and card-network rules, is a plus.
• Advanced Excel skills and knowledge of SQL and/or BI tools such as Metabase are desirable.
• Certifications in Compliance, AML/KYC, or Fraud Prevention, such as CFE or equivalent, are advantageous.
• Strong analytical and investigative thinking, with the ability to identify risk patterns and make data-informed decisions.
• Excellent organization and self-management skills, particularly when handling high-volume workloads and competing priorities.
• Clear and assertive communication skills for explaining diagnoses, guiding stakeholders, and aligning solutions.
• Critical thinking, autonomy, and a continuous-improvement mindset.

• Fully remote work model.
• National health insurance with no coparticipation.
• Flexible allocation of meal and food benefits according to employee preference.
• Discounts on medicines and health-related products.
• Company-provided work equipment, including notebook, headset, mouse, and other necessary tools.
• Referral bonuses for successful hires.
• Access to WellHub and TotalPass wellness solutions.
• Dental insurance.
• Birthday day off.
• Extended maternity and paternity leave.
• Collaborative and informal work environment.
• Flexible dress code and an inclusive culture that supports authenticity and individuality.
• Opportunities for continuous learning, professional development, and career growth.
• Close interaction with leadership and opportunities to contribute to process improvements.