Catering Captain in Syracuse, New York at Friends of Rosamond Gifford Zoo

Position Description: Lead catering events at a supervisory level in accordance with assigned Event Orders maintaining client satisfaction.

Responsible to: Director of Food & Beverage

Essential Job Functions:

• Lead and delegate event tasks and duties
• Greet clients and guests.
• Interpret and execute BEO instructions and articulate them to staff.
• Adhere to event timelines as scheduled: doors, meal times, etc.
• Monitor staff duties to ensure efficiency.

• Leads set up of all catering facilities for events.

• Direct staff during breakdown of events.

• Maintains clean tables and banquet area.
• Takes orders from customers, serves courses in timely manner.
• Ensure staff adheres to schedule.
• Assists in training new staff as directed by Director of Food and Beverage.
• Provides high levels of customer service at all times.
• Complete End of Event Report and ensure bank drop at event conclusion.
• Adheres to Zoo policies and protocols.

Additional Responsibilities:

• Performs other duties as requested.

Education/Experience Requirements:

• Two years serving experience.
• Strong guest service and leadership abilities.
• Troubleshooting, problem-solving, and crisis management.
• Food and beverage experience preferred.

Skills / Knowledge Required:

• Customer service oriented; Team player; Self-motivated; Able to work in fast paced environment; Able to handle difficult customers.

• Able to lift moderate to heavy items (50-75 pounds); Continuous standing and walking while carrying items; Shifts may include days, nights and / or weekends.