Mortgage Specialist in New Hartford, New York at GPO Federal Credit Union

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role

The primary role of the Mortgage Specialist is to be a secondary Mortgage Originator as loan volume and staffing dictate.

Mortgage Specialist Responsibilities

• Process all in-house mortgage loans from application to closing and ensure all documentation and disclosures conform to credit union policy and regulations.
• Maintain all physical mortgage loan files for both in house and loans processed by third party vendor.
• Maintain all servicing functions related to in house mortgage loans.
• Maintain daily tracking and reporting of mortgage pipeline.
• Communicate effectively with members and originators to obtain missing documents.
• Maintain effective, professional working relationships with third party vendors that are utilized throughout the mortgage process.
• Work closely with member’s throughout the mortgage process keeping them up to date on the status of their loan on a regular basis.
• Assist members to apply for preapprovals and mortgage applications, including collection of proper documentation and follow up through the entire mortgage process.
• Serve as a department liaison to follow up on outstanding mortgage files with third party lenders.
• Coordinate loan closings with members and attorney to ensure all parties are prepared for what their closing appointment.
• Prepare mortgage loan pay-offs and discharges as requested.
• Perform system maintenance as needed, such as payment adjustments.
• Cross train within the department to support all areas.
• Other duties as assigned.

Mortgage Specialist Expectations

• Bring positivity and enthusiasm to work every day
• Be knowledgeable about mortgages and home equities as well as other credit union products and services
• Be able to identify various needs of both the members and the department and take the initiative to fulfill those needs
• Be organized, detail oriented, efficient, proficient, and professional are all aspects of the position and deliver outstanding member service
• Be cognizant of deadlines and showcase the ability to meet those deadlines
• Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront
• Hold yourself accountable for the promises you make and the actions you take. Follow up with members as promised.
• Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge
• Effectively communicate with fellow employees and supervisors while maintaining a professional and courteous demeanor
• Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information
• Help create a positive image for GPO by playing an active role in the community

Mortgage Specialist Qualifications

• A two-year college degree or completion of a specialized course of study at a business or trade school; or in lieu of a two-year degree, five years of similar experience.
• Determined and motivated individual with a positive attitude.
• Six months to two years of similar or related experience.
• Notary public
• MLO-certified
• Proficient in the use of computers, scanners, calculators and various software programs, including Microsoft Word and Excel.

Mortgage Specialist Physical Demands

• Sitting for prolonged periods of time
• Frequent computer usage and screen time
• Frequent typing and usage of fine motor skills

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.