Engagement Center Coordinator at Powers Health – Munster, Indiana

Answers high-volume of incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule test or procedure appointments. Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved. Obtains financial verification and pre-certification as required for patient visits.

To Qualify Your Must Have:

• Completion of high school or GED. Medical or business office education or training preferred.
• 2 or more related years’ experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
• Knowledge of health insurance required; managed care preferred.
• Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
• Ability to attain goals in a fast paced environment.
• Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
• Ability to maintain confidentiality of sensitive information.
• Bilingual Spanish preferred.