Inside Sales Representative in Humble, Texas at Luann Capital LLC

The Company:

Point Global Logistics is a global, independent freight forwarder and logistics provider with branch offices in Asheville, Houston, Chicago, Charlotte, New Jersey, San Francisco, Dominican Republic, Sonora, Mexico, Hamburg, Germany, Frankfurt, Germany, Shanghai, China, Rio de Janeiro and São Paulo, Brazil and an extensive network of 75 partners throughout 28 countries around the world. Founded in 2014, we deliver transportation solutions to our clients by matching our expertise with personal attention to every detail in the supply chain.

Job Description:

As part of our continued focus on growth, process integration, and service, we are seeking an Inside Sales Representative to help build and strengthen our structure in the United States.

This role is focused on developing new business, strengthening existing client relationships, and working directly with customers to understand and address service concerns.

Key Responsibilities

• Communicate with business clients by phone, video, and in person to understand service concerns and identify solutions
  
• Build and maintain strong professional relationships with clients to support retention and satisfaction
  
• Conduct onsite visits and represent the company in a professional manner that supports client confidence
  
• Present information clearly and in an organized way that helps clients feel heard and understood
  
• Use effective communication techniques, including tone and clarity, to support productive conversations and outcomes
  
• Make outbound calls to identify and develop new business opportunities
  
• Generate and qualify business leads
  
• Create, maintain, and restore customer relationships
  
• Maintain accurate records of client interactions and activity using company systems

Required Experience and Skills

• At least 2 years of experience in a similar sales, account management, or customer-facing role
• Experience with ground, air, and ocean freight preferred
• Strong verbal and written communication skills, with the ability to communicate clearly and confidently across phone, written, and in-person interactions
• Ability to build rapport and establish trust with business clients
• Active listening skills with the ability to understand client needs and respond with appropriate solutions
• Strong problem-solving and analytical skills
• Ability to multitask with strong attention to detail in a fast-paced environment
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Experience working with CRM and sales platforms (such as Datamyne, ZoomInfo, Zoho, or similar systems)
• Ability to learn quickly and apply new concepts, including topics outside of prior experience

Work Style and Expectations

• Self-starter who can work independently while contributing to a team environment
• Ability to communicate ideas, concepts, and information clearly to both internal teams and external clients
• Ability to manage multiple priorities while maintaining a high level of responsiveness and service
• Willingness to support leadership with client interactions and business development efforts
• Ability to operate in a performance-driven environment with a focus on results and service delivery
• Demonstrates professionalism and sound judgment in all client interactions

Work Environment

• Combination of office-based work and client-facing interaction
• Regular communication with clients through phone, video, and in-person meetings
• Periodic onsite visits to support client relationships and service outcomes
• Fast-paced, performance-driven environment focused on growth and accountability