Admin Coach at Connect Communities – Nanaimo, British Columbia
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About This Position
ADMIN COACH - CONNECT
Join our team to make a difference to British Columbians after brain injury and stroke!
We’re looking for an awesome person to join our team as Admin Coach - CONNECT Parksville, a brand-new location for CONNECT. As a guest on the traditional territory of the Coast Salish Nations, which is home to the Snaw-Naw-As First Nation and the Qualicum First Nation, you will have the important job of representing CONNECT and building strong community relationships as a good neighbor, partner and friend, so we walk this important journey together.
GREAT PEOPLE, OUTSTANDING SERVICES:
To help people redesign their lives after brain injury or stroke we need great people who share our values, breathe our culture, believe in our mission and vision, and feel a sense of purpose in their work as they contribute to making lives better. They value open, honest communication, are willing to support, encourage and challenge themselves and others to be better, and they have a desire to learn and grow to be the best they can be for the people we serve.
JOB SUMMARY:
Part of CONNECT’s Coaching Resource Team, the Admin Coach schedules our coaches into their shifts to ensure the people living at connect have the right support. The Admin Coach answers and directs phone calls, sorting and distributing mail, and managing the flow of resident-related documents into our electronic health records system are also important aspects of the role. They also provide assistance to the people we support, while also being the go-to person to manage the team calendars and room availability, ordering supplies, tracking house spending and some help managing their finances.
REPORTS TO: Leader of Culture, People and Services
START DATE: August/ September
JOB REQUIREMENTS & COMPETENCIES:
- Shares our values and believes in our service philosophy;
- Organised, diligent and detail oriented;
- Experience scheduling, working in ADP and Point Click Care, a bonus;
- Adaptable, resourceful, and can competently manage competing priorities while maintaining a sense of perspective and fun;
- Works well as part of a team;
- Comfortable working with people;
- Computer savvy, comfortable navigating technology-based systems and willing to champion others to do the same.
KEY TASKS & RESPONSIBILITIES
- Mange the scheduling requirements for CONNECT to ensure each house has the right people to provide the best support.
- On behalf of CONNECT reconcile and post all debit and cash purchases, deposits and withdrawals made by CONNECT Parksville;
- Order supplies including stationery, cleaning products and other bulk purchase items, as well as medical, personal care and specially requested nutritional supplements and supplies when needed;
- Support the move -in/move out process by setting up the initial electronic health record; manage all active files including the flow of paper records into an electronic format, print and distribute life redesign planning reports;
- Schedule meetings, manage calendars and space availability;
- On behalf of the individual operate an agreed upon auditable process for the disbursement of their personal funds;
- Receive, sort and distribute all mail;
- Answer and direct phone calls and manage the voice messaging system;
- Greet visitors;
- Willing to ‘play in the sandbox’ of life redesign and ‘pitch in’ with whatever it takes when it is reasonable to do so.
WORKING CONDITIONS
- Regular business hours
PERFORMANCE DEVELOPMENT & REVIEW
CONNECT offers a program of continuous learning activities as well as funding for conferences, workshops and courses. Requests for consideration go to the site Leader.
We encourage all employees to develop the practice of asking for feedback and we support offering feedback where its intent is to promote learning, improve performance and achieve success at work. We see meetings to talk about performance as an opportunity for growth, which is why we meet as often as it makes sense for the person and their situation, and at least once a year. This job profile is used to inform those discussions by serving as a reminder of the attributes we need and the expectations we have.
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Job Location
Job Location
This job is located in the Nanaimo, British Columbia, V9P 1J9, Canada region.