Service Retention Associate-BMW of Peabody & MINI of Peabody in Peabody, Massachusetts at BMW Peabody & MINI Peabody
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BMW Peabody & MINI Peabody
Peabody, Massachusetts, 01960, United States
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Job Description
Description:
Requirements:
The Lyon-Waugh Auto Group is searching for an organized, goal orientated individual to join our team as a Full-Time Service Retention Associate for our BMW & MINI stores. This is a great entry level opportunity for someone who enjoys interacting with a variety of clients. If you are searching for a supportive company to help develop your customer service skills in luxury automotives-apply with us!
Schedule: Monday–Friday 9am-5:30pm
Estimated Annual Compensation Range: $45,000.00 - $60,000.00
What You’ll Be Doing:
- Schedule service appointment
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
- Contact clients with open recalls, campaigns, special order parts
- Other duties assigned by management team
What we can offer you:
- Comprehensive benefits package
- 401(k) options with company match
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
- longevity bonuses and paid trips
- Employee discounts on service, parts, and vehicle purchases
- Opportunities for tickets to concerts and sporting events
- Employee referral bonus
- Smoke free campuses
Requirements:
- Clear, professional communication skills—both verbal and written
- Proficient with Microsoft Word, Outlook, and Excel
- Familiarity with a multi-line phone system
- Strong attention to detail
- Ability to prioritize task efficiently; dependable
- Confident phone presence with a friendly, helpful tone
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Job Location
Peabody, Massachusetts, 01960, United States
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