Customer Service Representative in Rockland, Massachusetts at WAYNE TILE CO INC

If you wish to apply, please attach your resume and complete the following assessment:
https://nextstepapply.com/welcome/7dc030beb4d3

In this role, you will be the first point of contact for our customers, handling inbound calls and providing outstanding assistance. Your primary goal will be to ensure customer satisfaction and strengthen our relationship with each interaction.

· Greets and interacts with customers.

· Answer incoming customer inquiries via phone promptly and professionally.

· Provide accurate information regarding products, services, and policies.

· Resolve customer complaints and issues efficiently and effectively.

· Maintain a high level of professionalism and empathy when interacting with customers.

· Ensure all interactions are documented accurately in our CRM system.

· Collaborate with other departments to address customer concerns and improve processes.

· Follow communication procedures, guidelines, and policies.

· Strive to achieve set performance metrics (e.g., average call duration, customer satisfaction ratings).

· Excellent verbal communication skills.

· Excellent active listening skills.

· Excellent sales and customer service skills.

· Extensive knowledge of the merchandise sold.

· Ability to anticipate customers’ needs.

· Strong problem-solving abilities.

· Ability to work well under pressure and handle challenging situations calmly.

· Ability to operate or to quickly learn the store’s point-of-sale system.