Client Relationship Manager - Investments at Avidia Bank – Hudson, Massachusetts

Avidia Bank

Equal Employment Opportunity/M/F/disability/protected veteran status

Description:

Position Overview:

Provides high level administrative and operational support to assigned financial advisors, ensuring smooth daily operations and exceptional client service. This role plays a key part in managing client relationships by serving as a primary point of contact, coordinating communications, supporting client onboarding and account maintenance, and ensuring timely follow-ups. The position also prepares documentation, schedules meetings, supports compliance and workflow processes, and handles sensitive financial information with professionalism and discretion.

Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

• Serve as primary point of contact for clients, delivering prompt, professional and high-quality service
• Support and help manage ongoing client relationships through regular communication, follow-ups and issue resolutions
• Coordinate client onboarding, including account opening, transfer and required documentation
• Prepare, process and maintain accurate client and account records in accordance with firm and regulatory requirements
• Schedule and coordinate client meetings, prepare meeting materials, and assist with post-meeting follow-up
• Assist advisor(s) with day-to-day operational tasks to ensure efficient workflow and time management
• Support compliance processes, including document management, disclosures and audit preparation
• Monitor account activity and assist with service requests such as distributions, contributions and updates
• Maintain confidentiality of client information and adhere to all privacy and security standards
• Collaborate with internal team to resolve client and administrative needs
• Track referrals from bank business partners to the assigned Financial Advisor(s) from start to finish. Provide referring employees with status updates regarding the sales process.
• Independently composes correspondence and statistical, financial and narrative reports as required.

Other Responsibilities:

Perform related and unrelated duties as may be required.

Requirements:

• Associate’s Degree and seven years of administrative or client service experience in a financial services, wealth management or advisory environment, or an equivalent combination of education and professional experience.
• Proven experience supporting financial advisors and managing client relationships, including experience and demonstrated knowledge of account opening, maintenance and compliance processes
• High level of professionalism and discretion with confidential information
• Excellent oral and written communications, organization, and follow-up skills.
• Customer focus and a proven track record of working collaboratively with internal and external customers.
• Prior experience in a brokerage or investment services environment with demonstrated knowledge of processes, procedures and regulations.
• Ability to prioritize tasks within defined responsibilities and apply bank and department policies and procedures.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and Access) and CRM systems; familiarity with advisor platforms preferred

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21