Helpdesk Technician at Beltone New England – Warwick, Rhode Island

$19.00/hr

Five, 8-hour days; 40 Hours/Week

Company Overview:

Beltone takes great pride in being the premier and most trusted provider of hearing aids. Our core focus is bringing people

back into lives conversations, and we do so by providing innovative and personalized hearing solutions to individuals across

New England.

Position Overview:

We are looking for an individual who is passionate about technology and loves to learn new things! As an applicant for this

position, you should have experience in troubleshooting computer systems, preferably in a business environment.

Along with technical support, this individual would be an important part of a small team that is excited to use technology to

innovate and challenge the status quo.

Job Description:

Configure and maintain equipment like PCs, printers, scanners, IP based telephones, and network equipment. Assist with

installation, troubleshooting and support for hardware, software, networks and medical equipment. Troubleshoot,

document and resolve technical issues with local and remote equipment. Provide end-user support for a variety of

web applications. Assist in implementing projects. Assist in planning, timelines and documenting when applicable. Assist in

office remodels/build outs and computer rollouts. Assist in training and user education on topics such as security awareness,

business efficiencies using technology, and etiquette.

Competencies:

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Core Values - Must be able to carry and convey the core values of our team..

Core Values:

Core values are our fundamental beliefs as an organization. They personify who we are and who we strive to be. As an applicant, think deeply about how these values might apply to you.

1. Colorful
2. Fun
3. Dedicated
4. Caring
5. Honesty