Talent & Human Resources Manager in Athens, Georgia at Athens Country Club

Great clubs are built by great teams. We're looking for the person who takes care of ours. Since 1926, Athens Country Club has been a gathering place for members and their families, and the people who work here are the reason it feels like home. As our Talent & Human Resources Manager, you'll be the champion of our team: the person who makes ACC easy to join, rewarding to grow in, and hard to leave. Most of your time will be spent with people, not paperwork, while you keep our HR practices compliant and fair.

WHAT YOU'LL DO

• Welcome: recruit and hire great people, and make their first day a real welcome, not a stack of forms
• Celebrate: lead the recognition, milestones and team events that make ACC a place people want to stay
• Grow: build training and career paths, promote from within, and coach managers to lead well
• Listen: run engagement surveys and stay and exit conversations, then turn feedback into action
• Support: be the trusted go-to for benefits and everyday questions, approachable, discreet and fair
• Protect: keep policies, records, I-9s, workers' comp, OSHA and employment-law compliance current

WHAT YOU BRING

• 3+ years of HR experience, ideally in a private club, resort, hotel or other hospitality setting
• A people-first, open-door style and the judgment to handle sensitive matters with discretion
• Working knowledge of employment law, benefits administration and HR and payroll systems
• Confidence in front of a room and on the page: you can lead a training and write a policy
• SHRM-CP/PHR certification or a degree in HR, business or a related field preferred

WHY ACC

• A leadership team that sees HR as a strategic partner, not a back office
• A historic club (Donald Ross golf, tennis, pools and dining) in a season of investment and growth
• Life in Athens: a lively college town with great food and music, about 70 miles from Atlanta

Team engagement and culture

• Leads team member recognition: Team Member of the Month, service anniversaries, birthdays, peer-to-peer recognition and recognition events
• Runs the annual team member engagement survey, shares results and helps department heads build and follow through on action plans
• Holds stay and exit interviews and reports trends and retention risks to the Controller and General Manager
• Keeps an open door as a trusted, confidential resource; helps resolve concerns and conflicts early and fairly
• Shares team news and wins through the team newsletter, bulletin boards and pre-shift meetings, working with the Communications Director
• Attends club leadership meetings as the voice of the team

Talent acquisition and onboarding

• Manages the applicant tracking and onboarding system and writes job postings that reflect ACC's culture
• Builds a steady pipeline through job boards, job fairs, the University of Georgia and local schools and programs
• Partners with hiring managers on interviews and selection, and coaches them on sound hiring practices
• Forecasts seasonal and long-term staffing needs with department heads
• Completes background checks, new-hire paperwork, Form I-9 and E-Verify, and Georgia new-hire reporting
• Leads new-hire orientation covering club history, service standards, policies and a property tour

Development and career growth

• Builds career paths and promote-from-within practices; coordinates transfers and promotions
• Administers the performance review process (90-day and annual) and the merit increase process
• Coordinates club-wide training, such as harassment prevention, safety and member service
• Helps department heads plan position-specific training and maintains a training library for each role
• Trains managers on coaching, documentation, discipline and employment law

Team member services and benefits

• Serves as the first stop for benefits questions and helps team members use their benefits fully
• Works with benefits brokers and consultants on plan design; runs open enrollment and carrier census reporting
• Administers leaves of absence and unemployment claims
• Conducts wage and benefit surveys and recommends improvements to the Controller and General Manager
• Partners with the Controller on payroll records and HR system accuracy

HR compliance and administration

• Maintains the team member handbook and personnel policies and makes sure they are applied consistently
• Keeps ACC compliant with federal, Georgia and local employment laws, including wage and hour, EEO, ADA and FMLA
• Guides managers through progressive discipline and separations; investigates complaints and brings them to resolution
• Manages workers' compensation claims, incident and accident reports, and OSHA logs; supports the club's safety program
• Maintains personnel files, leads an annual file audit and keeps required labor law postings current
• Works with the club's employment counsel on legal matters, including EEOC charges
• Keeps job descriptions current and reports HR metrics (turnover, headcount, engagement) to the Controller and General Manager
• Performs other duties as assigned by the Controller or General Manager

QUALIFICATIONS

Education and experience

• Bachelor's degree in human resources, business, hospitality, psychology or a related field, or equivalent experience
• 3+ years of progressive HR experience; private club, resort, hotel or hospitality experience strongly preferred
• SHRM-CP/SCP or PHR/SPHR certification and active SHRM membership preferred

Skills and attributes

• Warm, approachable and visible; builds trust with team members at every level
• Sound judgment and discretion with confidential and sensitive matters
• Working knowledge of federal and Georgia employment law, benefits administration and HR best practices
• Experience with HR, payroll and applicant tracking systems such as UKG, and strong Microsoft Office skills, especially Excel
• Clear, engaging writer and presenter who can lead a training session and draft policy
• Organized and creative planner of events and programs
• Able to use HR data, such as turnover and survey results, to guide staffing and retention decisions

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Office-based, with regular time across the clubhouse, course and other facilities
• Regular schedule is 9:00 a.m. to 5:00 p.m., with occasional exceptions for team member events, such as celebrations, recognition events and open enrollment meetings
• Able to sit for extended periods, walk the property and lift up to 25 pounds for event setup

EQUAL EMPLOYMENT OPPORTUNITY

Athens Country Club is an equal opportunity employer. All employment decisions are based on qualifications, merit and business need, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status or any other characteristic protected by law.

This description covers the main responsibilities of the position. It is not an exhaustive list, and duties may change with the needs of the club.

PAY, BENEFITS AND SCHEDULE

• Salary: $70,000–$75,000 per year
• Health and wellness: medical, dental, vision and life insurance; health savings and flexible spending accounts; employee assistance program
• Retirement and perks: 401(k) with company match, paid time off, employee discount and referral program
• Schedule: full-time, day shift (8-hour shifts), in person at Athens Country Club, Athens, GA 30607