The Banking Technical Procedure Writer is responsible for creating, updating, and maintaining comprehensive documentation related to banking processes, procedures, and compliance standards. This role works closely with subject matter experts, compliance officers, and operational teams to ensure that all written materials are accurate, clear, and aligned with regulatory requirements.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities

• Develop, write and revise policies and procedures, workflow guides, and policy documents for various banking operations.
• Collaborate with internal stakeholders to gather information and clarify process details.
• Ensure all documentation meets regulatory, legal, and organizational standards.
• Translate complex banking concepts into clear, concise instructions for diverse audiences.
• Translate meeting discussion notes into an internal communication or a comprehensive policy and/or procedure.
• Analyze existing procedures to identify gaps, inconsistencies, or conflicts and take appropriate action to resolve them.
• Create, update, and maintain various job aids and reference materials.
• Establish and follow an approval process for bank policies and procedures by managing review cycles on behalf of the department or business unit.
• Issue published document change announcements.
• Maintain version control and update documentation as processes evolve.

• Proven experience in technical writing, preferably within the banking or financial services industry.
• Strong knowledge of banking procedures, compliance, and regulatory requirements.
• Excellent written and verbal communication skills.
• Proficiency with documentation tools and software (e.g., MS Word, SharePoint).

• Attention to detail and accuracy.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical and research skills.
• Collaborative and proactive approach to information gathering.

This position is ideal for individuals who excel at translating complex procedures into user-friendly documentation and are passionate about supporting operational excellence in the banking sector.

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.