You’ll be responsible for scheduling and conducting showings of all available rental units, helping prospective tenants experience the quality, style, and comfort our community offers. Weekend availability is required to accommodate high-demand viewing times.

DUTIES AND RESPONSIBILITIES:

• Show units to all prospects.
• Monitor condition and cleanliness of make ready units and model as well as tour path.
• Conduct pre-move in unit inspections.
• Answers the telephone and provides customer service.
• Processes rental applications.
• Prepares lease documents and handles lease signings if necessary.
• Communicates with applicants regarding application status.
• Provides accurate information on our rentals to callers and visitors.
• Ensure guest cards are complete, entered into RealPage and follow up is completed for all prospects.
• Accumulates traffic information from various sources and prepares a consolidated report.
• Maintains awareness of local market conditions and trends by preforming market studies quarterly.
• Creates social media content and newsletters.
• Is on top of customer relations and gives assistance to current residents regarding tenancy and ensure requests are delivered and carried out with accuracy and promptness.
• Provides support to the Assistant/Property Manager as needed.
• Audits all tenant files.

QUALIFICATIONS:

• Customer service: Manages difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
• Computer skills: Microsoft Word, Microsoft Excel, WI CCAP, TransUnion, and various rental search websites. RealPage experience a plus.

• Well organized with ability to prioritize and multi-task

WHAT YOU’LL LOVE ABOUT WORKING HERE:

• Invest in Your Future: 401(k) with company match, plus annual merit-based increases
• Prioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options.
• Recharge and Renew: Generous paid time off and 8+ paid holidays.
• Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments.
• Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs.
• Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives.
• Be Rewarded: Eligible for performance-based bonuses and commissions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bear Real Estate Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.