Job Description:

Job Title: Server - Wait Staff

Reports To: Shift Supervisor

Department: Copper Turret

Classification: Non-exempt

Grade: 6

Supervises: No Supervisory Responsibilities

Job Summary:

The Wait Staff will be responsible for all facets of exceptional customer service; will assist Copper Turrets management, and SUNY Morrisville faculty and staff, with classes including laboratories; act as a sanitarian following HACCP guidelines and up to date procedures regarding all areas of state health compliance.

Essential Functions:

• Ensure high quality food and beverage service in all dining areas including the bar for both internal and external customers
• Provide courteous and prompt service to all patrons
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Prepare checks that itemize and total meal costs and sales taxes. And the accepting payments and returning the change and/or receipt
• Maintain a safe and clean environment at all times and stay in accordance with New York state laws
• Assist with catering functions both on and off site
• Complete all server side work and restock service station as needed
• Assist students attending class and laboratories at the Copper Turret
• Attend internal and external meeting and training courses as needed
• Adopt safe working procedures and practices at all times
• Work with the Restaurant Manager(s) and marketing department to promote specials or additional material as needed
• Perform cash outs at the completion of scheduled work shifts
• Performs additional duties as assigned by the Management

Qualities:

• Ability to effectively communicate with vendors and faculty
• Strong attention to detail
• Able to work independently; as well as, part of a team

• Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion
• Successfully operate within deadlines
• Use creative problem solving skills
• Adhere to company, department and State guidelines as directed
• Handle sensitive and confidential information appropriately
• Predictable and reliable attendance
• Strong customer service skills are a must

Education and Experience:

Previous restaurant customer service experience is required; alcohol awareness training (TIPS or ServSafe Alcohol) preferred

Physical Conditions and Demands:

Moderate to heavy lifting, up to 50 pounds; constant standing, bending and walking; exposure to temperature extremes, slippery surfaces, and congested work areas; exposure to many different food types

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This job description has been approved by all levels of management: