Administration

· Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.

· Continuously monitor the guest’s service level and comfort at all times.

· Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.

· Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.

· Immediately relay guest compliments or complaints to management.

· Meet with function group leader to determine last minute changes and discuss various setup arrangements.

· Ensure proper cleaning of all equipment after function is completed.

· Supervise assigned banquet personnel throughout functions.

· Assist staff with room set ups, food service, and clean up when necessary.

· Maintain StepStone and hotel standards of food, beverage, and quality guest service.

· Ensure guest satisfaction by delivery of an exceptional product.

· Complete Supply Requisitions

· Create Bill and deliver to client for review and editing

Support

· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

· Understands and communicates the StepStone Mission and Core Values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.
· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and computer skills.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.

EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety

and Health Act and state and local regulations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.