Events Supervisor

Events Supervisor

LAZ Live

Part-Time | Non-Exempt

Fuel the Energy. Elevate the Experience. Create Unforgettable Events.

Want to hear something exciting?

Thousands of guests attend concerts, sporting events, festivals, conventions, and special events every year. While guests focus on enjoying the event, a dedicated team works behind the scenes to ensure guest entry, wayfinding, and venue services are delivered safely, efficiently, and professionally.

That's where LAZ Live comes in.

LAZ Live delivers exceptional event staffing, parking operations, guest services, and venue support at premier entertainment venues and destinations across the country.

At LAZ Live, we believe great events begin with great people.

If you're an experienced leader who thrives in fast-paced environments, enjoys developing teams, and is passionate about creating outstanding guest experiences, this could be the opportunity for you.

Why Join LAZ?

• Competitive pay
• Full-time leadership opportunity
• Positive team atmosphere and supportive leadership
• Career growth and advancement opportunities
• PayActiv - Access earned wages before payday
• Paid training and leadership development opportunities
• Employee recognition programs
• Free company uniforms
• Employee Assistance Program (EAP)
• Health coaching and wellness resources

Additional Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage

Schedule & Availability

This position supports live entertainment venues, sporting events, festivals, conventions, and special events. Flexibility is required, including availability to work days, evenings, weekends, holidays, and peak event periods based on event schedules and operational needs.

The Spirit of the Position

As an Events Supervisor, you are responsible for leading frontline event operations teams and ensuring guests receive a safe, welcoming, efficient, and memorable experience from arrival through departure.

This position oversees event service functions, including ticket scanners, ushers, guest ambassadors, and other event staff. You will provide operational leadership, employee coaching, guest service support, and event-day oversight while ensuring compliance with company standards, venue expectations, and client requirements.

As a company devoted to promoting an employee-focused servant leadership culture, the Events Supervisor supports programs and initiatives originating from both local and corporate leadership while helping team members grow, develop, and succeed.

What You'll Do

Operational Leadership

• Supervise event operations before, during, and after events.
• Oversee guest entry, ushering, ticket scanning, wayfinding, and guest service functions.
• Ensure facilities and event spaces are properly staffed and operationally prepared.
• Monitor guest arrival and departure patterns to maximize efficiency and service levels.
• Conduct facility and venue inspections.
• Communicate event-specific procedures, operational updates, and expectations to staff.
• Respond quickly to operational challenges and implement effective solutions.
• Support premium events, VIP experiences, and special event initiatives.

Team Leadership & Development

• Lead, coach, train, and support frontline event staff.
• Conduct pre-event meetings and shift briefings.
• Foster a culture of accountability, teamwork, professionalism, and service excellence.
• Provide ongoing coaching, recognition, and performance feedback.
• Assist with onboarding and training new employees.
• Promote employee engagement and development opportunities.

Guest Experience

• Deliver and model exceptional customer service.
• Assist guests with questions, directions, accommodations, and event information.
• Resolve guest concerns professionally and efficiently.
• Ensure guests experience a welcoming and positive environment.
• Support accessibility accommodations and ADA-related guest needs.
• Promote exceptional service standards across all event operations.

Safety & Venue Management

• Monitor pedestrian flow throughout events.
• Support crowd management and guest safety initiatives.
• Coordinate with venue management, security personnel, law enforcement, and event leadership as needed.
• Respond to incidents, accidents, and operational disruptions.
• Identify and report safety hazards and maintenance concerns.
• Support emergency response and evacuation procedures.

Administration & Compliance

• Complete operational reports, incident documentation, and event summaries.
• Assist with staffing assignments, scheduling coordination, and shift coverage.
• Monitor attendance and workforce deployment.
• Ensure compliance with company policies, venue requirements, and client expectations.
• Maintain professional communication with guests, employees, venue partners, and leadership teams.

We're Looking for Team Members Who Are

People-Focused

You enjoy leading teams, developing employees, and creating positive work environments.

Customer-Centered

You understand that exceptional guest experiences drive client and venue success.

Solution-Oriented

You identify challenges quickly and take ownership of finding solutions.

Adaptable

You thrive in fast-paced event environments where priorities can change quickly.

Collaborative

You build strong relationships with venue partners, security teams, clients, and fellow leaders.

Results-Driven

You take ownership of responsibilities and consistently deliver strong operational outcomes.

Qualifications

Required

• High school diploma or GED.
• Previous supervisory, leadership, or team lead experience.
• Strong customer service and guest relations skills.
• Excellent verbal and written communication skills.
• Ability to work independently and make sound decisions.
• Strong organizational and problem-solving abilities.
• Ability to lead teams in a fast-paced environment.
• Ability to remain calm and professional during challenging situations.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.

Preferred

• Experience supervising event staff, ushers, ticket scanners, guest service representatives, or similar positions.
• Experience in event operations, hospitality, sports and entertainment venues, or convention centers.
• Experience with crowd management, traffic control, venue operations, or guest services.
• Knowledge of mobile ticketing, access control, or point-of-sale systems.
• CPR, First Aid, or emergency response certifications.
• Valid driver's license preferred.

Success in This Role Looks Like

• Delivering safe, organized, and efficient event operations.
• Creating exceptional guest experiences.
• Building engaged, high-performing teams.
• Maintaining positive client and venue relationships.
• Supporting smooth guest movement and event execution.
• Successfully resolving operational challenges.
• Creating a culture of accountability, professionalism, and teamwork.

Physical Requirements

This role requires the ability to:

• Work indoors and outdoors in varying weather and environmental conditions.
• Stand and walk for extended periods throughout a shift.
• Travel throughout venues and event spaces.
• Climb stairs and navigate large venues.
• Lift, push, and pull up to 25 pounds.
• Bend, stoop, squat, and move frequently throughout a shift.
• Communicate clearly in busy, crowded, and sometimes noisy environments.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why LAZ?

Build Your Future with LAZ

If you're ready to lead from the front, develop exceptional teams, and help create memorable experiences for guests attending some of the most exciting events and venues in the industry, we'd love to meet you.

Apply today and join a team committed to service excellence, operational success, and a people-first culture.

LAZ is an Equal Opportunity Employer and participates in E-Verify.