To meet or surpass the expectations of every guest by providing a friendly, safe and entertaining experience while completing accurate and efficient sales transactions along with increasing revenue opportunities through up-selling techniques.

ESSENTIAL FUNCTIONS:

• Maintain a positive, professional attitude and appearance with guests and team members.
• Greet guests warmly and provide friendly, helpful service.
• Process ticket sales and handle cash accurately and efficiently.
• Use effective upselling techniques to promote ticket options and packages.
• Provide information about the Space Needle, Chihuly Garden and Glass, Seattle attractions, and surrounding area.
• Maintain security and organization within the Admissions Office.
• Communicate with Elevator Operators to assist guests and estimate wait times.
• Stay informed on group reservations, special needs, and SkyLine functions.
• Support team training and assist guests both inside and outside the Admissions Office.
• Monitor, suggest, and restock supplies as needed.
• Maintain knowledge of our Ticketing System and related software.
• Perform additional duties as assigned by management.

OTHER RESPONSIBILITIES:

• Promote and support the sale of new ticket types and product bundles.
• Complete all required paperwork accurately and on time.
• Utilize information from Admissions Office communication binders and emails to stay informed.
• Provide knowledgeable information about all areas of the Space Needle.
• Maintain a strong understanding of Space Needle policies and procedures.
• Follow all emergency, fire, and safety procedures as well as helping reassure guests during emergencies.
• Assist in the training and onboarding of new team members.
• Follow and support proper lost and found procedures.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Ability to work special events, full-time hours, and 2 of 3 weekend days (Fri/Sat/Sun).
• Strong guest service skills with a professional appearance and attitude.
• Proven upselling abilities.
• Ability to lift up to 50 lbs, use manual dexterity throughout the shift, work in confined spaces, and be comfortable with heights.
• Strong communication skills in English.
• Demonstrated initiative, decision-making, and problem-solving abilities.
• Basic math skills.
• Knowledge of Seattle and the surrounding area preferred.
• Team-oriented with the ability to work in a fast-paced environment.
• Comfortable interacting with diverse populations.
• General computer literacy and confidence using mobile devices.

Full Time, Seasonal, Hourly Position

Starting Rate: $21.30 - 21.30 / hour

Eligible for a performance-based increase after a successful 90-day review.

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
• Charitable Contributions / Matching Gift, up to $200 year
• $50 / month towards orca card or parking

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.