Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.

The part-time lobby attendant will be stationed out of the lobby located at 1329 Carondelet. The lobby has a chair, desk, air conditioning, Wifi, and a restroom. The lobby attendant is the only employee based in the lobby during their assigned working hours. This lobby services 30 single family homes located in the immediate vicinity. Guests are directed to complete self check-in.

Important Details: This is a part time, hourly position. The lobby attendant should expect to work up to 25 hours/week. From time-to-time there may be optional opportunities to pick up additional shifts, as business needs dictate.

Essential Functions:

• Perform light exterior tidying (e.g., picking up litter, sweeping walkways, wiping down patio furniture, simple landscaping tasks)
• Take out trash, refill trash bins with liners, and wipe down lids as needed to maintain cleanliness of lobby area
• Perform quick visual inspections of exterior lighting (e.g., noting burnt-out bulbs or fixtures needing attention)
• Report maintenance or safety concerns to Operations (e.g., water pooling, broken handrails, etc.)
• Assist with guest requests whether addressing directly or escalating to the appropriate staff member to handle.
• Assist with occasional package acceptance or coordination with delivery drivers
• Conduct brief walk-arounds of nearby homes to check for obvious issues (e.g., doors left open, trash left out, lights left on)
• Occasionally assist housekeeping or turnover teams with supply runs (e.g., shuttling linens or amenities between nearby units)
• Water small landscaping elements during dry periods
• Notify Ops Manager of any suspicious activity or loitering
• Help test or restock tech items in homes (e.g., checking batteries in remotes, restocking coffee pods)
  
  

Additional Information:

• The temporary lobby attendant must be inside the lobby or within a 5 minute walk of the 1329 Carondelet lobby at all times during the assigned shift.
• The initial set schedule of the Lobby Attendant is defined below. The schedule is subject to change at the discretion of the company.
• • Tuesday & Wednesday 6:00pm - 12:00am
  • Saturday 6:00pm - 10:00pm
  • Sunday 5:00pm - 12:00am
• The temporary lobby attendant may be asked to perform additional tasks to support guests or the general operations of Zone 5, under the Operations Manager.