Love Travel? Passionate about customer service? Detail-obsessed? If you are a driven person who believes travel changes lives, we’d love to hear from you! Music Contact International is the premier global leader in performance travel, dedicated to orchestrating life-changing tours for orchestras, bands, and choirs. By working with travel partners and vendors worldwide, we deliver masterfully crafted, custom itineraries that blend technical precision with artistic inspiration.

The Tour Coordinator will work directly with the operations team to coordinate custom performance tours for groups around the world. This role will work directly with our clients and vendors to create memorable experiences. The role will be responsible for making sure all reservations (ie. hotel, activities, ground, security, meals) are booked according to trip itineraries and within each trip budget. You will be learning and helping with a little bit of everything! Our ideal candidate is dependable, passionate about details, easy to work with and willing to grow and take on more responsibilities, working up to managing your own tours and clients.

What You Will Do:

• Build strong relationships with clients and vendors by providing positive “wow factor” support to clients and vendors via email and over the phone
• Make and revise reservations as requested within approved travel requirements and budget limits
• Complete vendor payments and billing with a high degree of accuracy
• Communicate tour needs in a timely and accurate manner to internal and external partners to ensure successful trip delivery
• Generate flight and rooming templates, edit and proof tour documents
• Assemble tour manager packs and other client facing documents like traveler’s resource sites, posters, and handbooks
• Build accurate, compelling, and feasible tour proposals and itineraries within proposal templates. Responsible for requesting quotes and compiling into a detailed and organized proposal
• Balance multiple deadlines, approve contracts, maintain accurate reservation documentation, and clearly communicates tour bookings
• Other duties as assigned

• Ability to travel on 1-2 international tours (1-2 weeks) annually
• Previous hospitality and/or travel industry experience preferred
• Travel experience and familiarity with Europe a plus
• Excellent organizational skills, attention to detail, and proofreading skills
• Communicates effectively and professionally (verbal and written) with clients, peers, and management
• Strong decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
• Proven problem-solving skills with ability to improvise when unexpected problems or emergencies arise
• Strong understanding of email (GMAIL), Microsoft, and other online business computing tools
• High school or equivalent education

Why you’ll love working here:

• 4-Day Forecast: For part of the summer, our team will enjoy 4-day workweeks (with Monday or Friday off), while still being paid for five. Summer’s short—consider this our forecast for sunny days and long weekends!
• Amazing team culture: we’re a fun, supportive group that believes work should be enjoyable and rewarding.
• Growth & Learning: we invest in our people and provide hands-on training. This is a great opportunity for someone who is looking to kick-start their career in the travel industry at a growing company!
• Regular team events: collaboration and connection is important to us and we have several office events/activities throughout the year.
• Opportunity to travel & travel work perks.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) & 401(k) Matching
• Paid Parental Leave
• Paid Time Off & Company-Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability