This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Traveller Support Agent - Trilingual French, English and Spanish Speaker based in Brazil.

This role is centered on delivering real-time, high-quality support to international travelers throughout their journeys.
You will act as a key point of contact for customers, helping them manage travel-related requests, unexpected situations, and service needs with speed and empathy.
Working in a remote, fast-paced environment, you will ensure smooth and seamless travel experiences across multiple regions and time zones.
The position requires strong multilingual communication skills and the ability to handle complex customer interactions with professionalism and care.
You will collaborate with operational systems and internal workflows to resolve issues efficiently and maintain service excellence.
This is an opportunity for someone passionate about travel and customer experience to thrive in a global, dynamic support environment.

• Provide real-time assistance to travelers, managing requests, changes, and unexpected situations throughout their journeys.
• Deliver high-quality customer support across French, English, and Spanish communication channels.
• Handle multiple cases simultaneously while maintaining accuracy, responsiveness, and empathy under pressure.
• Use CRM and operational tools to track interactions, update cases, and ensure proper follow-up.
• Collaborate with internal teams to resolve complex travel-related issues and ensure smooth service delivery.
• Escalate urgent or complex cases when necessary, ensuring timely resolution and customer satisfaction.
• Maintain clear and professional communication across all customer touchpoints.

• 3+ years of experience in customer support, hospitality, or the travel industry.
• Fluency in French, English, and Spanish (mandatory).
• Strong passion for travel, global destinations, and customer experience.
• Excellent communication skills with a high level of empathy and cultural awareness.
• Ability to multitask effectively in a fast-paced, high-pressure environment.
• Strong organizational skills with autonomy and adaptability in remote work settings.
• Comfortable using CRM systems and digital operational tools.
• Availability for flexible working hours depending on operational needs.

• Fully remote position with the flexibility to work from anywhere in Brazil.
• Independent contractor agreement (PJ or MEI).
• International and multicultural work environment.
• Opportunity to support global travelers and contribute to high-quality travel experiences.
• Exposure to dynamic, fast-paced travel operations.
• Competitive compensation aligned with experience (R$5,000 – R$6,000/month).