About HungryPanda

Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.

Job Responsibilities

Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.

Key Responsibilities
Main Objective: Manage independent contract drivers and design incentive schemes to drive delivery efficiency to increase customer satisfaction.

· Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
· Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.

· Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.
· Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
· Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.

· Assist in handling emergencies to ensure timely resolution of issues.

· Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
· Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.

Qualifications:

• Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners
• Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.
• Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.
• Able to withstand work pressure, possess a high sense of responsibility and professionalism.
• Able to commute to LA office (Monterey Park).

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year