Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

Employment Type: On-Site, Full-time, Hourly, Non-Exempt

Role:

We are seeking a strong, hands-on Fulfillment Supervisor who takes full ownership of outbound operations and team performance. This is not a passive management role. This leader is responsible for results: order accuracy, shipping speed, team productivity, and operational discipline. The right candidate sets high standards, enforces them consistently, and is comfortable correcting issues in real time. If you are someone who treats team outcomes as your responsibility, thrives in fast-paced environments, and holds yourself and others accountable, this role is for you.

Location: 34-09 Queens Blvd, Long Island City, 11101

Schedule: 9:00 am - 5:30 pm (Monday - Friday)

Compensation: $30 - $38 per hour DOE

Responsibilities:

Operational Ownership

• Manage all outbound shipments and daily fulfillment performance to ensure orders are processed accurately and shipped on time.
• Monitor outbound shipments, resolve delivery issues quickly, and maintain strong carrier performance.
• Ensure warehouse organization remains efficient for cards, sealed products, and accessories.

Team Leadership and Accountability

• Supervise, train, and develop fulfillment associates to meet clear productivity and quality expectations.
• Build a culture of urgency, discipline, and pride in execution by setting daily performance standards and providing direct coaching with real-time feedback when standards are not being met.

Process Improvement and Collaboration

• Identify workflow inefficiencies and implement improvements that increase fulfillment speed and accuracy.
• Partner with inventory control to ensure stock levels remain accurate and fulfillment-ready.
• Work closely with customer support and operations to resolve fulfillment-related customer issues.

Leadership Profile

• You take full ownership of outcomes and do not make excuses.
• You are comfortable speaking up, enforcing standards, and keeping the team on track.
• You lead from the floor, not from behind a desk.
• You thrive under pressure and refuse to accept “good enough.”
• You drive performance through structure, clarity, and accountability.

Requirements:

• 3–5 years of experience in e‑commerce fulfillment, logistics, or warehouse management, including proven leadership of outbound shipping operations and hands‑on supervision of a fulfillment or warehouse team.
• Strong understanding of shipping operations, packaging standards, and carrier systems.
• Excellent organizational, analytical, and communication skills.
• Proficiency/previous experience with Warehouse Management Systems
• Ability to lift up to 40 lbs and work in a fast-paced, high-volume environment.

Nice-to-Haves:

• Experience in the TCG industry or a strong passion for trading card games.
• Knowledge of inventory management systems and SKU optimization.

Results:

• Team members meet or exceed daily productivity and quality standards, supported by clear expectations, real‑time coaching, and consistent accountability.
• The supervisor identifies inefficiencies and implements practical changes that increase output, reduce errors, and streamline team operations within the first 60–90 days.
• Shipping delays, carrier issues, missing SKUs, and fulfillment‑related customer concerns are identified early, escalated appropriately, and resolved quickly.

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

Core Values:

Community First

For the Love of The Game

Commitment to the Customer
Integrity and Transparency
Treating People Right

EEO/AAP Statement: Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you require an accommodation to participate in the application process, contact us at hr@gamerschoice.com

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.