DEPARTMENT: CUSTOMER SERVICE

GENERAL DESCRIPTION: To provide safe, entertaining, and informative guided trail rides, while ensuring the safety of all human and animal participants. Work under the supervision of the Barn Manager to provide exceptional service to visitors, and care to the herd of horses.

DUTIES:
• Must be at least 18 years of age.
• Maintain a friendly and helpful attitude at all times, even in stressful or unpleasant situations.
• Provide pre-ride instructions to visitors, with a serious focus on safety.
• Assist visitors on and off horses, and adjust tack as necessary.
• Guiding from front/rear/side while always maintaining control of your own horse.
• Pony another horse on a trail.
• Provide hand-led rides to young participants.
• Provide first aid and CPR as needed, while upholding the strictest BBP procedures.
• Maintain a heightened awareness for safety, while communicating consistently with home base.
• Interpret the surrounding environment according to approved script, while presenting a friendly and welcoming demeanor.
• Handle, groom and care for assigned horses, including tacking, bathing, feeding and watering, cleaning stalls, cleaning water buckets, and moving horses to and from corrals to the barn.
• Maintain professional service and approach visitors with courtesy and respect.

The above statements describe the general nature of work being performed by people assigned to this classification, it is not an exact list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.