DEPARTMENT: CUSTOMER SERVICE

STATUS & COMPENSATION:
Part Time. $13.50 - $15.00. Tipped position.

GENERAL DESCRIPTION:
To provide safe, entertaining, and informative Interpretive Guided Tours, while ensuring the safety of all participants. Work under the supervision of the General Manager to provide exceptional service to visitors.

REQUIREMENTS:
- Must be at least 18 years of age.
- Must have relevant outdoor experience.
- Ability train on multiple types of outdoor recreation equipment.
- Appropriate fitness and physical stamina to work in seasonal outdoor conditions typical of Florida.

DUTIES:
• Maintain a friendly and helpful attitude at all times, even in stressful or unpleasant situations.
• Provide pre-ride instructions to visitors, with a serious focus on safety.
• Assist visitors before, during and after tours with equipment as necessary.
• Guiding from front/rear/side while always maintaining control of your group.
• Exhibit proficiency in multiple tour modalities.
• Willingness and aptitude to train in additional tour modalities.
• Provide first aid and CPR as needed, while upholding the strictest BBP procedures.
• Maintain a heightened awareness for safety, while communicating consistently with home base.
• Interpret the surrounding environment according to approved script, while presenting a friendly and welcoming demeanor.
• Willingness to learn and accurately use a variety of app based platforms.
• Complete required logs and inspections.
• Maintain professional service and approach visitors with courtesy and respect.

The above statements describe the general nature of work being performed by people assigned to this classification, it is not an exact list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.