JOB SUMMARY

The Director of Engineering provides strategic direction and oversight for all engineering and maintenance operations, ensuring the building, grounds, and physical plant are maintained in accordance with Marriott and Westin brand standards, with a strong focus on safety, security, and asset protection. Responsible for managing the engineering operating budget, capital expenditure planning, preventive maintenance programs, and energy conservation initiatives to drive asset integrity and financial performance. Develops and implements engineering strategies and service delivery processes that enhance the guest and associate experience while maximizing operational efficiency and profitability. Ensures compliance with all applicable regulatory requirements, codes, and company policies. Leads the property emergency response program and engineering crisis management efforts, ensuring preparedness and effective resolution of facility-related issues.

JOB FAMILY CORE WORK ACTIVITIES

• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Directing Maintenance of Facilities - Guiding and supervising maintenance of the facilities.
• Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Directing Maintenance and Repair of Equipment - Supervising or guiding the maintenance and the repair of equipment.
• Supervising Construction - Monitoring the construction process and ensuring the procedures and outcomes.
• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
• Ensuring Record Confidentiality - Respecting and complying with record confidentiality requirements.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
• Communicating an Understanding of Owner Priorities - Communicating the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
• Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Identifying and Proposing Solutions to Potential Problems - Analyzing information, identifying current and potential problems and proposing solutions.
• Managing Maintenance and Upkeep - Inspecting and ensuring the maintenance of the equipment or the environment.

JOB SPECIFIC TASKS

• Ensures compliance with state, local and federal regulations.
• Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
• Ensures hotel policies are administered fairly and consistently.
• Develops and manages Engineering budget.
• Ensures integration of departmental goals in game plans.
• Oversees execution of long term preventative maintenance and 10 year asset protection plans.
• Supervises construction to ensure timely completion of projects within budgetary guidelines.
• Ensures employees are treated fairly and equitably.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Develops an engineering operating strategy that is aligned with the brand’s business strategy.
• Ensures building and equipment licenses, permits and certifications are current.
• Manages and controls heat, light and power.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Celebrates successes by publicly recognizing the contributions of team members.
• Reviews financial reports and statements to determine how Engineering is performing against budget.
• Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, groundskeeping supplies, uniforms, vendors, service agreements, inventory, etc.).
• Addresses potential areas of concern and proposes solutions to owners in a proactive manner.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Administers service contracts to support building needs.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Resolves guest problems and complaints.
• Brings issues to the attention of Human Resources as necessary.
• Works with engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with brand’s Standard Operating Procedures.
• Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

Skills and Knowledge

• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of buildings or other structures such as walkways, parking lots, and guest facilities.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data and property.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematics - Using mathematics to solve problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Mechanical - Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.
• Equipment Maintenance - Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed.

Management Competencies

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of the business; skilled at using business knowledge to anticipate opportunities and risks.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Leading Through Vision and Values - Keeps company's values and business strategy at the forefront of decision making and actions.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy.