Banker Apprentice

US-MA-Framingham

Job ID: 5447
Type: Full Time
# of Openings: 1
Category: Customer Service/Support - Customer Service/Support
Framingham Nobscot Branch

Overview

It is the responsibility of the Banker Apprentice to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I.The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as appropriate.Middlesex Savings Bank will also support the Banker Apprentice in earning their General Education Diploma (GED) upon hire. The GED must be earned within six months of hire. Candidates are expected to demonstrate attention to detail, an eagerness to learn and a commitment to the program as they attend trainings and utilize resources towards earning their GED.

Responsibilities

• Customer Experience - Develops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate.
• Operational Excellence - Ensures quality and accuracy of work. Develops sound technical knowledge, including of Bank products, services, and technology services. Stays informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
• Teamwork - Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
• Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. Takes ownership of the learning and development process and partners with supervisors and training department staff to complete program requirements successfully.
• Decision Making - Understands and complies with Bank policies and procedures. Brings requests for exceptions to branch supervisors as appropriate. Is aware of potential risks and alerts branch supervisors as appropriate. Learns to recognize warning signs of fraud and escalates appropriately.
• Miscellaneous - Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Qualifications

Work Experience

• 6-12 months of cash handling or customer service experience is required

Additional Requirements

• Upon hire, the Banker Apprentice must earn their GED within six months. Failure to do so will result in disciplinary action up to and including termination. The Bank will connect you with the GEDWorks resource to support you in this process.
• Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
• Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
• Must possess strong attention to detail.
• Must possess at least intermediate technology skills, including knowledge of Microsoft Office.
• Must be able to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds.

Equal Opportunity Employer, including disability/protected veterans