POSITION DESCRIPTION:

TELLER

Department: BRANCH OPERATIONS

Classification: Non-Exempt

Reports to: Branch Manager

GENERAL DESCRIPTION:

Assist members in a professional, friendly and courteous manner while accurately processing transactions involving the receipt and disbursement of funds, both cash and checks resulting in proper daily balancing. Consult with members to identify and cross offer products and services that meet the members financial needs.

ESSENTIAL FUNCTIONS:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:

1. Represents Carolinas Telco FCU’s in a courteous and professional manner and ensure CTFCU reputation is maintained and projected
2. Exhibits the core values of CTFCU in interactions with members and colleagues.
3. Accurately process deposits, loan payments, disburses cash or check withdrawals in person or received by mail in compliance with credit union policy and federal regulations.
4. Detects and resolves discrepancies promptly. Verifies transactions. Monitors deposit amounts, and examine documents for endorsement and negotiability

1. Actively cross-sells Credit Union products and services.
2. Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
3. Keeps manager informed of area activities and any significant problems and assists area personnel as required
4. Completes required reports and records accurately and promptly
5. Contribute to the Overall Branch Performance.
6. Adheres to the Credit Union's core values in carrying out Carolinas Telco’s mission and vision.
7. Additional tasks and duties assigned
8. Some travel to support other locations may be required.

PERFORMANCE MEASUREMENTS

1. Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Strives to exceed monthly goals and contributes to the overall branch performance.
3. Exhibits ongoing commitment to the enactment of organizational core values
4. Develops and maintains good working relationships with others. Members' problems or questions are courteously and promptly resolved.
5. Management is appropriately informed of area activities.
6. Required reports and records are accurate, complete, and timely.

QUALIFICATIONS

1. Previous customer service and cash handling experience
2. Demonstrated track record of achieving results.
3. Strong attention to detail.
4. Ability to excel in a Sales and Service Team environment

DISCLAIMER AND ACKNOWLEDGEMENT

Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.

I have received a copy of the above position description and understand the role’s expectations for performance. I understand that should I have questions or need additional directions, it is my responsibility to seek clarification and/or assistance from my direct supervisor.