Essential Functions:

1. Provides prompt and efficient member transaction processing to achieve service excellence.
2. Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
3. Responsible for meeting or exceeding assigned sales and service goals.
4. Provides a superior member experience by actively listening and assessing the needs of the member and offering targeted solutions to these needs. Actively cross sells and provides product guidance to members.
5. Organizes work station for daily activities, e.g., inventories cash and requests cash as may be needed; verifies cash upon receipt; obtains necessary forms and other supplies. Verifies work accuracy through ongoing quality control.
6. Processes a variety of member transactions, e.g., deposits, withdrawals, loan payments, etc. Cashes checks within limits of established policies. Sells money orders and teller checks.
7. Promotes and provides routine information concerning Credit Union products and services in accordance with Credit Union policies. Responds to member inquiries and refers to Member Service Representative or Member Service Manager for further action as needed.
8. Adheres to and keeps current of compliance standards and procedures.
9. Keeps current of the various products and services offered by attending product knowledge and related training sessions.
10. Performs related member services and general clerical duties as may be assigned or requested.

Preferred Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or equivalent. Six to twelve months of experience as a Teller or in a customer service/cash handling position or equivalent related experience. Good organizational and communication skills. Attention to detail required. Ability to utilize various types of office equipment, including computer terminal.

Work Environment:

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands:

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch and lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are proud to be an EEO/AA employer M/F/D/V. We look forward to hearing from you!