What You'll Be Doing

As a Teller at Bank Iowa, you will be responsible for providing an exceptional client experience, both in person and on the phone in our Oskaloosa location. You will be responsible for processing both business and individual banking transactions while managing a cash drawer, which includes balancing cash accurately and efficiently. Tellers also maintain and develop a working knowledge of basic bank products and services; and support the sales and service efforts of the teller team by identifying and referring sales opportunities to the appropriate bank team member. This role offers an exciting opportunity for candidates with prior teller, banking, or some retail sales experience who are interested in beginning a career in banking at Bank Iowa.

Core Responsibilities

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into appropriate records.
• Cashes checks and processes withdrawals; pays out money after verification of identity and client balances and issues computer-generated receipts.
• Counts currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to other bank locations or the Federal Reserve Bank.
• Assists clients with accessing safe deposit boxes.
• Answers client questions and provides account information either in person or on the phone.
• Researches and troubleshoots client account issues and complaints.
• Closes out accounts per client request.
• Receives and counts daily inventories of cash, drafts, travelers’ checks, and gift cards.
• Receives loan payments, issues receipt and processes payments per bank policy.
• Places holds on items per bank procedure.
• Redeems U.S. Savings Bonds.
• Runs coin machine, verifies totals and wraps coin.
• Opens the night deposit and processes per bank policy.
• Receives and processes check orders per bank policy.
• Sells and records official checks, travel / access and gift cards.
• Orders and hot cards Debit Cards.
• Balances currency, coin, and checks in cash drawers at ends of shifts, and calculates daily transactions using computers, calculators, or adding machines. Reports discrepancies to leader.
• Identifies transaction mistakes when debits and credits do not balance.
• Processes stop payments per client instructions and bank policy.
• Balances the ATM, performs minor maintenance or notifies vendor of problems. Notifies leader of discrepancies.
• Balances vault, balances teller drawers, balances coin, buys and sells cash using dual control.
• Identifies fraudulent activity to help prevent potential losses to Bank Iowa.
• Maintains a well-developed, current, working knowledge of the complete line of products and services. Suggests and refers products and services to current and prospective clients.

General Responsibilities

• Develops and applies knowledge of the products and services available at the bank.
• Understands and complies with banking regulations by following bank policies and procedures. Stays abreast of relevant regulations, current industry matters, and any changes implemented internally to ensure compliance.
• Has access to confidential information relating to clients and accounts. Protects the privacy and confidentiality of clients, other team members, and work.

Required Education & Experience

• High school diploma/G.E.D.
• 2 years cash handling/client experience, in professional office environment preferred.

Additional Qualifications Include

• Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
• Strong communication skills and conflict aversion skills.
• Ability to work with others, such as co-workers, leaders, or clients.
• Proficient in technology and services, such as Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word; on the job, will be using but not limited to: alarm systems, accounting machines, coin machines, copy machines, fax machines, phones, and phones.
• Ability to bend, stoop, stand, sit, walk, or use hands repetitively or for prolonged amounts of time.
• Lifting (up to 20 pounds occasionally and up to 10 pounds frequently).
• Critical thinking and exemplary judgment and decision-making.
• Social perceptiveness and active listening.
• Mathematical, problem-solving and time management skills.
• Willingness to learn and take on various tasks assigned by the leader.
• Friendly delivery of client experience.

What you’ll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here:

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we’re proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other, like family. If you’re looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected – for all of who they are – regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.