About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

Open and transparent communication with your leaders

Consistent coaching and opportunities to improve performance.

Collaborative and team-focused environments

Short and long-term professional development

Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Job Description

Role:

The primary function of this position is to assist Gulf Winds in achieving its strategic goals for branch operations, building member relationships, and providing exceptional member service. This position accurately assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. This position educates members on credit union products and services to enhance the member's financial well-being. In addition to hourly income, this position has an incentive program that gives the employee the opportunity to earn additional compensation.

Essential Functions & Responsibilities:

Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; redeems bonds for members and non members; performs credit card cash advances for both members and non-members; transfers amounts from member accounts as directed.

Welcomes members and provides information and education concerning credit union services/products and directs member to appropriate department.

Balances cash drawer and daily transactions.

Complies with all applicable regulations and policies, including BSA, OFAC and Physical Security.

Performs other job-related duties as assigned.

Performance Measurements:

Provide friendly, professional, personal service to all customers and associates.

Balances daily, with no exceptions.

Accurately post transactions in accordance with Gulf Winds guidelines.

Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the betterment of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Complies with all applicable rules, regulations and policies, including but not limited to BSA, OFAC and Physical Security.

Knowledge and Skills:

Experience: Minimum of six months cash handling or related experience preferred.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to read, write, comprehend, and speak English clearly. Normally expected to work between 8:00 a.m. and 5:00 p.m., Some nights and/or weekends required. Must adhere to safety rules and regulations.

Physical Requirements: Must be able to lift 50lbs or more including but not limited to paper supplies and full coin bags.

Work Environment: May be required to travel to branches other than their assigned location.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer and Drug Free Workplace.