Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Come join our work family!!

Here’s what we offer:

• Monday-Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast growing Medical Practice
• Longevity and consistency of management
• Perfect attendance award
• Tuition reimbursement program
• Employee referral program
• Affiliation with Crouse Hospital

Other benefits include: Generous Health/Dental/Vision & Life insurance, Flexible spending account or Health savings account – available first of the month following your date of hire, Employee assistance program,15 days of paid time-off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match

Position Description:

The Phone Operator is responsible for answering high volume incoming calls from patients while ensuring a high level of customer service and maximizing productivity. Works with the physicians, managers and staff to promote quality and cost effective daily operations. Establishes and maintains good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Required Qualifications:

• Education/Certification/Licensure
  • High School Diploma or General Education Degree (GED),
  • Demonstrated knowledge of medical terminology and procedures,
  • Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management and any other external customers,
  • Knowledge of medical insurances and various policies/requirements necessary to obtain verifications and referral authorizations,
  • Minimum of 2 years related experience in healthcare,
  • Experience in the management of a multi-line phone system, Proven “team player” experience,
  • Proficiency in computers, with excellent typing skills to utilize practice management software and electronic medical record systems.

Pay Range: $15.50 - $20.00 DOE