JOB SUMMARY

The PBX Operator manages the phone system for the hospital by answering incoming telephone calls, announcing, and reporting emergency codes within the hospital. This position performs detailed and accurate registration of all patients. Displays a broad understanding of third-party reimbursement issues. Assists ancillary departments with room assignment and transportation of patients. Performs duties associated with outpatient billing functions. Provides support to Patient Financial Services by performing any requested aspects associated with the daily billing requirements and deadlines.

ESSENTIAL FUNCTIONS

• Processes incoming and outgoing telephone calls efficiently and courteously.
• Greets patients and visitors and offers directions in a courteous manner.
• Announces disaster and emergency codes according to hospital policy with clarity and in a calm manner.
• Reports alarms to outside agencies, and hospital personnel via telephone, radio, or pager per hospital policy.
• Obtains payment/co-payments and deposits from patients as appropriate or refers patient to Patient Financial Services to make standard payment arrangements.
• Operates printer, scanner, credit card swipe machine, and copy machine.
• Collects, confirms, and completes facility daily deposits. Manages and reconciles cash box, petty cash and change bag.
• Maintains confidentiality of all personnel and patient care and relations information.
• Actively participates in Strategic Quality Management for the department and organization. Actively participates in Customer/Guest Relations and Mandatory Education programs.
• Complies with the hospital’s Corporate compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital and department policies and procedures.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

• Education
  • High School Graduate or GED.
• Licensure
  • None.
• Certifications required
  • See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.
• Experience
  • Prior medical office and/or hospital experience including billing preferred.
  • Prior customer relations experience required.
  • Prior computer keyboarding and 10-key calculator experience required.
  • Prior switchboard or multi-line telephone experience required

Knowledge, Skills, and Abilities

• The ability to maintain continuing education requirements and all certifications and licenses as required
• Excellent interpersonal skills needed to work with staff, patients, physicians, etc. with varying levels of comprehension.
• Able to communicate positively in stressful situations.
• Efficient time management and prioritization skills.
• Ability to handle various projects simultaneously and efficiently with attention to accuracy, prioritization, and patient request in a stressful environment with distractions and frequent interruptions.
• Analytical and reasoning skills with a high level of mental concentration and memory.
• Computer Knowledge including the ability to enter material into electronic record. Ability to operate fax, computer, and copy machine to perform the duties of the position.