Part-Time Telephone Operator

Position Summary

Answers incoming telephone calls and routes to appropriate department/staff member. Makes appointments for patients using health center’s electronic health records software. Assists at reception desk as needed.

Duties and Responsibilities

• Communicates with patients in a courteous, and professional manner
• Schedules patients in accordance with established provider schedules and health center protocols
• Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
• Obtains and/or verifies insurance status and updates information in the system as needed
• Creates accounts for new patients and verifies insurance information
• Routes phone calls to the appropriate party or transfers to voicemail
• Maintains strict patient confidentiality
• Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
• Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of Clinical Operations Manager
• Participates in staff meetings, training sessions, and other meetings as directed
• Adhere to HIPAA policies and regulations
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalency
• Excellent customer service skills and ability to effectively and respectfully handle patient calls and concerns.
• Knowledge of standard office policies and procedures
• Experience working on computers; typing/keyboarding speed of at least 40 WPM
• Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.
• Ability to manage multiple tasks
• Ability to work independently and to use good judgment
• Ability to work effectively and harmoniously with co-workers and function as a team member

Preferred Experience

• Experience in a medical office setting
• Knowledge of Microsoft Office software products
• Medical terminology
• Familiar with electronic health records software

Physical Demands Required to Fulfill Essential Functions of this Position

Employee must be able to sit for long periods of time. Employee must be able to focus on tasks while in an active office environment where conversation and noise are prevalent. Employee must be able to operate a keyboard, write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. Employee must be able to bend and reach to the top of a five-drawer filing cabinet. Employee must be able to lift boxes of no more than 30 lbs.

Working Conditions

There may be exposure to airborne and blood-borne pathogens, and hazardous materials. This position is not eligible to be a telecommute position.

Additional Requirements

• Submit to and pass a drug test
• Successfully complete a criminal background check