LAuberge De Sedona Resorts and Spa - Telephone Operator

Join Our Team as a Telephone Operator!

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, youre not just answering callsyoure the friendly first impression, the go-to guide, and the connection that makes every guests day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

KEY SKILLS/RESPONSIBILITIES

• Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
• Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Our Resort L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedonas famed Red Rock country, LAuberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resorts location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a resort within a resort experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort dont have to go far to experience whats recognized as One of the Top Ten Restaurants in the Southwest by Cond Nast Traveler at the resorts on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the LApothecary Spa. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And its this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: