Job Description - Full Time (Monday - Thursday 9:00 a.m. until 6:00 p.m., Friday 9:00 a.m. until 2:00 p.m.) Times Will Differ During Training

Contacts by telephone and other approved communication methods (emails, text, flyers) eligible blood donors who have previously given blood and re-recruits them to donate regularly.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Answer general donor information questions.
• Translate good customer service skills over the phone
• Modify donor demographics
• Donor eligibility requirements
• Engage
• By telephone and other approved communication methods (emails, text, flyers), contacts eligible blood donors and re-recruits them to donate regularly.
• Must meet pre-set department goals and scorecard metrics.
• Provides excellent customer service at all times. Establishes rapport with donors and potential donors and educates them in the organization’s programs and services.
• Complies and maintains current knowledge and understanding of Donor Recruitment policies, procedures, and other related regulations.

Qualifications

EDUCATION: High School diploma, GED, or equivalent is required.

EXPERIENCE: 2 years or more in customer service preferred. 2 years or more telerecruitment experience preferred