BDC Sales Agent
10207 Philadelphia Rd, White Marsh, MD 21162, USA
Requisition ID Req #13475
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!

Contact and communicate with customers to identify automotive needs

Answer all calls in a prompt, professional and courteous manner

Use scripts to collect all pertinent customer information and document in the system accordingly

All appointments must be entered into the dealership customer management system

Agents must adhere to Asbury phone scripts

Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products

Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages

Must be able and willing to make a high-volume amount of calls a day

Document all communication with the customer in the customer management system

Complete internet lead management work plans on a daily basis

High volume calls, ranging from 50+ outbound calls per day and 50+emails each day

Follow all dealership processes and procedures, high frequency of contact with customers

Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects

Must be comfortable role playing in front of team members during training

Excellent customer service skills & motivation to be successful

Be able to create and maintain customer relationships

Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks

Must have reliable transportation to and from work for all scheduled working hours

Advanced computer & phone skills

Minimum typing 35-40 words per minute at minimum

Experience using customer tracking systems to track calls to customers preferred

Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

Appointment setting experience a plus

Great communication skills

Able to multi-task in a fast-paced environment

Various language proficiency is always a plus

Team player

Self-starter, manages time and conditions

Conducts themselves professionally at all times and works well under pressure

Good interpersonal skills and ability to work successfully in a team environment

Must be a minimum of eighteen years of age

Maintain valid Driver's License

Must be able to pass pre-employment screens (background and drug test)

Company Benefits:
Pay and Recognition:

Paid time off

Weekly pay

$50,000 annually

Paid training

Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

INDSALESCPT
Job Details