Account Control Technology
On-Site Customer Service/Collections - Maine Revenue Services

US-ME-Augusta

Job ID: 2026-2743
Type: Full-Time
# of Openings: 4
Category: Collections
Augusta, ME

Overview

Work Location: This is an onsite position at our Augusta, Maine office

Compensation: $25 per hour

Looking to earn more money in 2026? Transworld Systems Inc. is searching for ambitious Revenue Examiners. We partner with Maine Revenue Service to assist customers with payment plans and account resolution.

We are the largest technology enabled provider of a complete suite of outsourcing solutions. Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.

Why should you consider TSI?

Competitive hourly pay

Comprehensive Paid Training

Flexible schedule

Full benefits (Health, dental, 401K)

Supportive team environment

No weekend work

Responsibilities

Communicating with consumers by telephone, and through written correspondence, to assist them with setting up payment plans and problem resolution to bring resolution to accounts

Providing thorough, efficient, and accurate account updates on computer files for each call made or received

Skip tracing to locate consumer contact information

Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties

Complying with and staying up-to-date on all TSI policies and procedures

Maintaining knowledge of functional areas, company policies, and procedures

Providing feedback to management concerning possible problems or areas of improvement

Making recommendations to implement improved processes

Performing other duties as assigned by management

Qualifications

High levels of ambition, keen to grow their career

Experience with customer service, problem solving or just the motivation to learn a new skill

A positive, friendly demeanor who finds joy in everyday

Strong communication skills

Proficient computer skills

The ability to work and prioritize independently

Additional Details:

Full-time

Bi-weekly Hourly pay

Flexible schedule

Must be able to pass background check and tax clearance

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.

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