Position Title: PBX OPERATOR/ PRN- As Needed/ Shifts Vary

Location: Knoxville, TN

Req ID: JR102466

Job Type: Part time
Description: BASIC PURPOSE OF THE JOB

To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience.

REPORTS TO

• Admitting/PBX Coordinator

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: High School Diploma/GED

Degree: General

License/Certification Required: None

Minimum Work Experience: Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks.
• In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time.
• Must be able to view computer screens and receive audible communications.

DUTIES AND RESPONSIBILITIES

• Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.
• Usage of codes phones: Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.
• Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area. Stays current with key personnel changes, knowing who is on call etc.
• Maintain and updates a list of authorized personnel for distribution of in-house keys.
• Competently meets the expected standard for greeting customers over the phone.
• Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.
• Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
• Utilizes hospital resources and time respectfully and accountably
• Willingly accepts any other assignments that may be requested.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.

About Us:

At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

• Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

• Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

• Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.

• Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.