ABOUT US

Are you ready for big flavors, big food, and big fun? Big Chicken isn’t just a restaurant; it’s an experience. With Shaquille O’Neal’s larger-than-life personality, we serve more than just food. We create moments and memories with mouth-watering dishes that keep our customers coming back for more. Our menu blends childhood favorites with trendy flavors, giving guests a unique taste of Shaq’s personality and life.

JOB SUMMARY

Become a vital part of the Big Chicken team as a Shift Supervisor, helping ensure our restaurant runs smoothly during your shifts while working on base and serving those who serve our country. We’re looking for a passionate, hospitality-centered individual with strong leadership abilities and a customer-focused approach. If you can effectively coordinate and motivate a team to provide outstanding service, this role is for you!

BIG Responsibilities

• Promote excellent customer service by coaching and demonstrating positive interactions.
• Handle customer concerns and questions promptly and professionally.
• Ensure the dining area is clean and inviting.
• Manage daily operations, including opening and closing procedures.
• Collaborate with kitchen staff to oversee food preparation and service during busy times.
• Track inventory levels and communicate restocking needs.
• Help train new team members on company policies, procedures, and customer service expectations.
• Conduct regular coaching sessions and provide feedback to encourage continuous improvement.
• Lead and inspire the front and back of house team memebers during shifts.
• Assign tasks and responsibilities to ensure smooth operations.
• Offer guidance and support to team members to achieve performance goals.

QUALIFICATIONS

• Experience in a supervisory or shift management role in the restaurant industry.
• Strong leadership and communication abilities.
• Capacity to work in a fast-paced, dynamic environment.
• Understanding of food safety and health regulations.
• Availability to work evenings, weekends, and holidays.

BIG BENEFITS

• Competitive hourly pay
• Employee meal discounts
• Growth opportunities for career advancement
• An energetic and enjoyable work atmosphere
• Flexible scheduling
• Sick pay
• Paid time off after 1 year with the company