Assist medical providers in providing a high level of quality patient care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Job Tasks

• Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.
• Instructs patients about medications and special diets as instructed by the medical provider.
• Explains treatment procedures to patients.
• Prepares patients for examination.
• Assists the provider during patient exams.
• Collects and prepares laboratory specimens.
• Performs basic laboratory tests.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required.
• Prepares and administers medications as directed by the physician.
• Performs blood collection following established procedures and utilizing universal precautions in accordance with OSHA standards.
• Removes sutures and changes dressings.
• Maintain all logs and required checks in accordance with assigned duties (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Triage and process messages from patients and front office staff to providers.
• Meets position requirements and performs essential functions.
• Completes all mandatory training as required.
• Performs other duties as assigned.

Quality and Customer Satisfaction

• Demonstrates commitment to superior customer experiences with a service-oriented attitude.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees.
• Considers patient and employee safety.
• Takes initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.

Interpersonal Skills

• Communicates professionally and appropriately at all times.
• Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
• Identifies, analyzes and solves problems.

Accountability & Productivity

• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Patient Care Coordination

• Provide training for new clinical staff.
• Oversee patient flow within the clinic.
• Manage inventory of medical supplies and equipment.
• Monitor adherence to clinical guidelines and protocols within the clinic.
• Support implementation of new processes, guidelines, and equipment.
• Serve as VFC coordinator.
• Monitor on-site lab and ensure compliance with all regulatory guidelines.

Qualifications

• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Machines & Equipment Used

• General office equipment such as telephone, copy machine, fax machine, scanner, personal computer.
• Various lab equipment

Working Conditions

• Indoor, temperature controlled, smoke free environment.
• Exposure or potential exposure to blood and bodily fluids may be required.
• May at times work under stressful situations.
• Handicapped accessible.

Physical Requirements

• Good visual acuity and ability to verbally communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.

Direct Reports

• None