JOB TITLE: CASE MANAGER

DEPARTMENT: SERVICES

REPORTS TO: DIRECTOR OF SOCIAL SERVICE

FLSA: NON-EXEMPT

LOCATION: MANHATTAN, NY

SALARY: $40,000-$45,000

SUMMARY:

The Case Manager assesses clients’ needs, plans a course of action, links clients to services, and monitors the progress of clients and residents in their program. The Case Manager ensures that clients receive appropriate information and referrals to obtain and maintain housing.

DUTIES & RESPONSIBILITIES:

• Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals.
• Meet weekly with the client to assist with the achievement of individual service plan goals.
• Coordinate services with Housing Specialist, other staff, and external partners
• Provide advocacy for individual clients around entitlements and services.
• Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funding source guidelines and procedures.
• Complete Housing applications (both written and computer-generated) for clients based on their individual needs and functioning.
• Achieve monthly placement quota, as assigned.
• Facilitate workshops, groups, and escort clients as applicable.
• Attend staff meetings and trainings to enhance skills that are related to the job function.
• Must be able to work flexible, alternate schedules, which may include evening and weekend shifts.
• Perform other related duties.

EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS:

Proof of education required. Bachelor's Degree preferred. At least 1 year of case management experience working with the homeless, mentally ill, substance abuse, and/or low-income populations. Bilingual a plus. Strong relationship-building skills required. Ability to work independently, but know when to raise issues with the supervisor. Excellent organizational and time management skills are necessary. Ability to effectively multitask and follow up on a timely basis. Strong PC skills required, including Word and Excel.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.