Pay Range- $22.53- $23.31

Job Summary: The Central Intake Coordinator oversees intake and housing placements for Project HOME's permanent supportive housing programs, serving as the primary contact for applicants. This role involves maintaining a comprehensive understanding of Project HOME's housing programs, facilitating a low-barrier intake process, and coordinating with referral agencies and Property Managers to ensure quick, efficient housing access and move-ins.

BENEFITS: Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company-funded life and disability insurances, paid parental leave, spending accounts, and a 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals, which include paid sabbatical leave.

Essential Duties and Responsibilities

Interviews and Determining Eligibility

• Conduct applicant interviews in collaboration with referral sources, support networks, and Property Managers.

• Use person centered approach to evaluate housing needs, ensuring compliance with fair housing standards and promoting equitable access

Quality Assurance

• Develop, track, and meet key performance indicators to evaluate intake data. Collaborate with the Compliance Manager to ensure accurate entry-level documentation for HUD reporting including adherence to HUD reporting, including adherence to the Continuum of Care Eligibility.

• Collaborate with Compliance Manager to implement and communicate new regulations from HUD, PHA, OHS, DBH, and SCA.

Communication

• Build and maintain relationships with gatekeepers and referral sources, including the Office of Homeless Services, The Clearinghouse, the VA, and various service providers, to ensure prompt housing referrals and effective intake communication.

• Provide ongoing training updates to the PHOME Info Line to keep staff well-informed and prepared to assist. Respond to public inquiries about Project HOME housing, ensuring clear, accurate information.

Program Development

• Contribute to the development of policies and procedures including Tenant Selection Plans for new properties.

Education and Experience Minimum Requirements:

Minimum Experience:

• High school diploma and a minimum of 5 years of relevant experience working with individuals experiencing homelessness, mental illness, substance use disorders, or dual diagnoses.

• Experience in supportive housing settings is highly desirable.

Core Skills:

• Strong organizational, interpersonal, and assessment skills

• Flexible, energetic, strong skills in electronic data management system

• Good verbal and written communication

Physical requirements:

Ability to travel to various Project Homesites throughout the city.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.