The Care Manager is responsible for managing client care and caregiver services to ensure high-quality, compassionate in-home non-medical support. This role oversees a client caseload and is responsible for but not limited to client assessments, care planning, caregiver coordination, scheduling, and ongoing communications to ensure client needs are met safely and effectively.

ESSENTIAL RESPONSIBILITIES:

Client and Caseload Care Management-

· Conduct client assessments and develop individualized care plans.

· Coordinate client intake into services, on-going service delivery and discharge from services.

· Monitor client progress and adjust care plans as needed.

· Communicate regularly with clients, families, healthcare providers and payer sources.

· Maintain accurate documentation and client records.

· Ensure timely communication of any changes in clients’ condition.

Caregiver Coordination and Management:

· Assist in recruiting, interviewing, onboarding and coordination of new caregivers.

· Provide training, supervision and performance feedback to caregivers.

· Maintain accurate caregiver and client schedules.

· Participate in on-call rotation as assigned.

· Participate in sponsored company caregiver and client events.

· Fill in as a caregiver when needed or as assigned to ensure care for the client.

Operational Compliance:

· Knowledge of all the company’s service delivery functions in compliance with federal and state regulations, contractual requirements, accreditation standards, and agency mission, vision and values.

· Document all client and caregiver interactions.

· Follow all company policies, confidentiality standards and reporting requirements.

· Support Operational needs and special projects as assigned.

· Ensure all client and caregiver records are maintained and updated.

· Participation in audits, plan of correction and efforts to increase documentation compliance.

QUALIFICATIONS:

Required-

· Fluent in English and Spanish.

· At least two years of experience working in management or supervisory roles.

· Bachelor’s degree in social work, gerontology, public health, psychology, nursing, or related field. Will substitute 5+ years of equivalent experience for education.

Preferred-

· At least two years of experience working with seniors, adults with disabilities and or populations with diverse needs.

· Certified Nursing Assistant Certification

· CPR, First Aide and Basic Life Skills training.

COMPETENCIES:

· Supervisory and management skills.

· Analytical and problem-solving skills.

· Decision-making skills

· Excellent communication skills.

· Demonstrate good decision skills.

· Work independently with little supervisor.

· Work effectively as a member of a team.

· Be flexible, adaptable, and able to work effectively in a variety of settings.

· Ability to recommend changes to drive business objectives.

· Ability to assess situations to determine the importance, urgency, and risks and make clear and timely decisions in the best interests of the organization.

· Ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations or resolve the problem.

· Displays Leadership and can manage and coordinate change.

· Ability to manage staff, ability to organize and improve performance issues withing set deadlines.

Additional Notes:

· This position has on-call responsibilities and has hours that are outside of the normal working day.