Job Description: Harley-Davidson Technician

Department: Service

Summary:
The Harley-Davidson Technician is responsible for diagnosing, repairing, and maintaining Harley-Davidson® motorcycles to factory standards. This role is revenue-producing and performance-driven. The technician directly impacts customer satisfaction, service profitability, and dealership reputation. Efficiency, accuracy, and pride in workmanship are mandatory.

Key Responsibilities:

• Perform diagnostics, maintenance, and repairs on Harley-Davidson motorcycles

• Accurately document all work performed on repair orders

• Complete work efficiently to maximize flat-rate productivity

• Perform services and repairs to Harley-Davidson factory standards

• Identify additional service needs and communicate them clearly to Service Advisors

• Conduct road tests and quality checks as required

• Maintain a clean, safe, and organized work area

• Use dealership tools, equipment, and diagnostic systems properly

• Follow all safety procedures and dealership policies

• Stay current with Harley-Davidson training and certifications

Performance Expectations (KPIs):

• Flat-rate efficiency and productivity

• Comeback and rework percentage

• Repair order accuracy

• Hours produced vs. hours available

• CSI and customer satisfaction scores

Qualifications:

• Harley-Davidson technician experience preferred

• Valid motorcycle endorsement and driver’s license

• Ability to lift motorcycles and work on feet for extended periods

• Strong mechanical aptitude and diagnostic skills

• Ability to work efficiently in a fast-paced environment

• Professional attitude and strong work ethic

What Success Looks Like:

• High productivity with minimal comebacks

• Consistent billed hours and strong efficiency

• Customers trust the quality of your work

• Advisors confidently sell your recommendations

• Service department hits labor and throughput goals