Job Description: Harley-Davidson Parts to Service / Shipping & Receiving Associate

Department: Parts & Service

Summary:
This position is responsible for the fast, accurate flow of parts from receiving to inventory to technicians. The role directly impacts technician efficiency, service revenue, and customer satisfaction. Accuracy, urgency, and accountability are required every day.

Key Responsibilities:

• Pull, stage, and deliver parts to technicians accurately and on time

• Verify parts against repair orders before release to Service

• Communicate immediately with Parts and Service Advisors on shortages or backorders

• Return unused or incorrect parts same day

• Receive and inspect all inbound shipments from Harley-Davidson and approved vendors

• Post all received inventory in the DMS same day

• Properly label, bin, and stock parts according to dealership standards

• Process returns, warranty cores, and outbound freight accurately and on schedule

• Maintain clean, organized receiving and service staging areas

• Assist with cycle counts and physical inventories

• Report inventory discrepancies or shipping damage immediately

Performance Expectations (KPIs):

• Zero preventable technician downtime due to parts flow

• Same day receiving and posting compliance

• High parts-to-service accuracy rate

• Inventory and bin accuracy

• Low freight and return error rate

Qualifications:

• High school diploma or equivalent

• Dealership, powersports, or warehouse experience preferred

• Ability to lift up to 50 lbs. and remain on feet throughout the workday

• Strong attention to detail and sense of urgency

• Basic computer and DMS experience preferred

• Dependable, organized, and process-driven

What Success Looks Like:

• Technicians are never waiting on parts

• Shipments are received, posted, and stocked the day they arrive

• Inventory is accurate, clean, and audit-ready

• Parts and Service leadership trust the operation completely